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- 130025 discussions
Due to the overwhelming number of requests for the new RSA chip
data sheets, I am moving from a fax to a web distribution.
A fellow CP is currently scanning in the 28 page specs. We will post the URL
tomorrow.
If the chip and the RSA/DES ISA board (using the chip) currently in my
possession work as well as I hope they do, either the company I work for
or I will most likely distribute them.
I have not yet received a request for the one loaner chip. Are there no
hardware-hacking CPs in the SF Bay Area? That seems hard to believe.
--Lucky
1
0
On Thu, 12 Sep 1996 12:03:18 -0700, Bill Frantz wrote:
>>... former CIA director James Woolsey: responded with some seemingly
>> gratuitous anti-Net
>> rhetoric. Terrorists may use biological weapons like anthrax, he said.
>> "Anthrax is colorless, odorless, and has a 90 percent lethality. One
>> gram has 100 million lethal doses." Then Woolsey delivered the zinger:
>> "The knowledge of how to make anthrax is widely available, including
>> on the Internet."
>Gee, biotech has come a long way. Now I can download the Anthrax DNA
>sequence from the net and insert it in some carrier bacteria and start
>making Anthrax bacteria. Neat!
Now the bad news: the DNA replicator only works under Windows 95 and comes
with buggy drivers!
>Or did he mean I can chemically synthesize Anthrax toxin? Or did he mean I
>can get information on culturing bacteria on the net, but must obtain a
>sample of the bacteria from other sources?
<sarcasm>
I guess we need to ban all those "science" pages; after all, why would any
non-terrorist want to learn about bacteria?
</sarcasm>
>BTW - My dictionary says that Anthrax is primarily an animal disease which
>only occasionally infects humans. It sounds like a poor choice for bio-war
>terror.
Unfortunately, it can be very deadly. The idea here is that it rarely infects
humans - in the normal course of events. If a determined biowarrior is trying
to infect people, all bets are off.
# Chris Adams <adamsc(a)io-online.com> | http://www.io-online.com/adamsc/adamsc.htp
# cadams(a)acucobol.com | V.M. (619)515-4894
"I have never been able to figure out why anyone would want to play games on
a computer in any case when the whole system is a game. Word processing,
spreadsheets, telecoms -- it's all a game. And they pay you to play it."
-- Duncan Frissell
4
3
Money Laundering Alert: August 1996
'Unauthorized' Banks Pose Laundering Threat
They are subject to none of the recordkeeping or reporting requirements
of the Bank Secrecy Act, receive no examinations from any banking
regulator, and may be on your bank's currency transaction reporting
exemption list.
The Office of the Comptroller of the Currency refers to them as
"entities that may be conducting banking operations in the U.S. without
a license." Money launderers probably refer to them as dreams come true
and, unless legitimate financial institutions are alert, can use them to
place illicit proceeds into the financial system.
They are "unauthorized" banks, and for the past five years the OCC has
been disseminating advisories to legitimate U.S. banks - but not to
consumers - in an effort to expose their existence and halt their
illegal operations.
These so-called "banks" offer a variety of banking services, often at
lower fees and better interest rates than legitimate banks offer. What
makes them different from a legitimate bank - and attractive to money
launderers -- is that they are not licensed by any U.S. banking agency
and thus do not have to meet regulatory standards.
Because the OCC and other federal bank regulators are not investigative
agencies, they can do little more than report these institutions to
those who are. If the entities are found to be operating a bank without
a license they can be prosecuted under the Glass-Steagell Act (Title 12,
USC Sec. 378(a)(2)).
Such prosecutions are rare. In one case in 1994, initiated by Federal
Reserve Board examiners, the principals of Lombard Bank, Ltd., were
charged with operating an unauthorized bank through a payable-through
account at American Express Bank International in Miami. Lombard, which
had been "licensed" in the South Pacific money laundering haven of
Vanuatu, offered its Central American customers virtually full banking
services in the U.S. through its PTA (MLA, Sep. 1994).
Earlier this year, the OCC released a list of more than 50 "banks" known
to be operating without authorization. OCC officials say the number
grows steadily. Some of the "banks" say they are licensed by foreign
countries or U.S. states to conduct banking business. Others, such as
the Swiss Trade & Commerce Trust, Ltd., of Belize, continue to offer
services in the U.S. despite edicts from foreign banking authorities to
cease doing business.
The unauthorized entities have a common trait. They usually have names
that are similar to those of well-known legitimate institutions. The OCC
list includes the Bank of England, a Washington, D.C., entity not
associated with London's famous "old lady on Threadneedle Street" and
Citicorp Financial Services, a Beverly Hills firm not associated with
the better-known institution of that name. It also includes the First
Bank of Internet, which heralds itself as the first bank in cyberspace.
Through its periodic "special alerts," the OCC warns banks to "view with
extreme caution any proposed transaction involving any of the listed
entities." It makes no effort to educate members of the general public
who unknowingly place their money and trust in those uninsured
institutions.
American Banker: Friday, August 30, 1996
Swift Near Alliance in Trade Document Automation
By STEVEN MARJANOVIC
Swift, the international banking telecommunications network, wants to
play a bigger role in trade finance and the exchange of related
documentation.
Sources said the Brussels-based organization will soon take a position--
perhaps as early as its September board meeting-- on whether to work on
trade automation in cooperation with another consortium, called Bolero.
Such a move would involve an increase in nonbank participants on a
bank-owned network that has approached such liberalization cautiously.
Swift, formally the Society for Worldwide Interbank Financial
Telecommunication, is used by 5,300 banks for exchanging messages in
such areas as funds transfer, foreign exchange, and securities.
The network averaged about 2.7 million messages a day in July,
representing daily dollar volumes exceeding $2 trillion.
Officials said Swift is nearing a decision to work with the Bolero
Association, which is forming an electronic registry for the so-called
"dematerializing" of trade documents. Swift could provide the "platform"
for allowing banks and corporations to exchange such documentation as
letters of credit and bills of lading.
Bolero was formed in 1994 with funding from the European Commission, but
has not formulated concrete operating plans. Its members include
Citicorp, Barclays Bank PLC, and other multinational banks and
corporations.
Peter Scott, trade services market director at Swift, said it has been
in discussions with London-based Bolero since December 1995 about
joining forces to automate the exchange of trade documents.
"Bankers are beginning to sense both the opportunities in those areas
and the threats to them from an intermediary stepping in and potentially
taking away the business," Mr. Scott said.
Trade-document capability "is not a heavily utilized area within Swift
at the present time," he said.
The potential in automation is obvious to Bolero officials. At the New
York Banktrade Conference recently, John McKessy, the association's
North American representative, said the annual value of goods moved
internationally approaches $4 trillion.
He estimated current international trade requires some three billion
documents to be issued and managed.
The cost of dealing with paper alone eats up about 7% of the total value
of those goods, as much as $280 billion, Mr. McKessy said.
Bank revenues from issuing letters of credit last year were just over $1
billion, according to a soon-to-be-released survey by the U.S. Council
on International Banking.
Anthony K. Brown, senior vice president of trade services at MTB Bank,
described trade transaction processing as "extremely cumbersome and
tedious, prone to mistakes and delays (that) can be a hindrance to the
completion of a transaction."
MTB is a $400 million-asset merchant bank based in New York. About 80%
of its $100 million in loans are trade-related.
The paper-shuffling costs are not borne entirely by banks. Import/export
companies, insurers, freight forwarders, and various government
inspection agencies are also involved.
"The question is whether Swift wants to do it," said Dan Taylor,
president of the New York-based U.S. Council.
"Swift is going to act fairly quickly on this," he added.
Mr. Taylor said Swift officials will likely grapple once again with the
political and philosophical issues of giving nonbanks more access to
Swift, and to payment systems generally.
In 1995, the network granted partial access to nonbanks after years of
heated debate.
"You always have this push and pull, where some banks would like Swift
to do certain things" while others want the network to focus on the
money transfer business, Mr. Taylor said.
"If Bolero succeeds and Swift joins, I think it will move fairly
rapidly, but I'm not sure that Bolero is going to be the only thing out
there."
He said Bolero might evolve using value-added networks - or intranets -
like the IBM Global Network and General Electric Information Services
Co., or perhaps even the Internet.
Indeed, another member of Bolero, CSI Complex Systems Inc., New York, is
apparently talking to several providers of private, value-added networks
and may soon enter a contract with one.
CSI letter-of-credit software leads the pack in banking, with about a
16% market share, Mr. Taylor said.
The company recently formed a business unit called Electronic Documents
International, which has developed an Internet-based system for
initiating letters of credit. CSI spokesman George Capsis said the
software, Import.com, creates "about 30 key documents involved in
international trade."
The Internet, enhanced with security features, may help the trade
industry reduce paper-related costs, especially at smaller companies
overseas.
CSI managing director Andre Cardinale said customers need only to "dial
into a bank's Internet server, pull up the Import.com application, and
actually fill in the details to create a new letter of credit or an
amendment to an existing one."
While Bolero may find a place on the Internet or a GE-type network, Mr.
Cardinale said the ultimate push may yet come from the banking industry
working collectively through Swift.
He said Swift opposition from nonbank constituencies that are concerned
the telecommunications cooperative will be more sympathetic to banks
when disputes arise.
But "if Swift does it," he added, "it will bring banks into the universe
far more - pardon the pun - swiftly."
Crain's New York Business: August 26, 1996
Bloomberg to Detail Growth of Information Empire
Michael Bloomberg made a name for himself on Wall Street with his
trading acumen and mastery of the computer systems that were becoming
crucial to success in the securities business.
But no one suspected when he left Salomon Brothers in 1981 that in the
next decade he would build the fastest-growing provider of financial
information in the world.
Mr. Bloomberg, whose company Bloomberg Financial Markets has estimated
sales of $600 million, will be the keynote speaker at the fifth annual
Crain's ''Growing a Business Expo,'' to be held this year on Thursday,
Oct. 24.
The event will take place at the New York Hilton & Towers from 8 a.m. to
1 p.m. It is presented by Citibank and co-sponsored by Con Edison and
Empire Blue Cross and Blue Shield.
Last year, more than 1,000 growing business owners and managers attended
the expo, which provides information for companies operating in the city
regarding potential suppliers, financial resources and government
programs.
The cost to attend the event is $45 and includes a continental
breakfast. Individuals registering before Sept. 6 can bring a colleague
for free. To register, call Flagg Management at (212) 286-0333.
In addition to Mr. Bloomberg's speech, attendees will be able to attend
seminars on financing and other help available from the city, financing
techniques, energy cost savings programs and how to reduce health
insurance costs. An expected 135 exhibitors will be offering products
and services of use to growing companies.
Crain's New York Business editors will discuss how a growing business
can get coverage in Crain's and in other publications.
The heart of Mr. Bloomberg's empire is a news gathering operation that
sends information through 62,000 computer terminals installed on the
desks of investment professionals around the nation. His company
provides the latest financial news and sophisticated tools to analyze
information.
The company he has built is noted for its lack of bureaucracy despite
its growth to 2,000 employees. Its hallmarks are hands-on leadership and
an entrepreneurial atmosphere where employees receive perks such as free
food.
Mr. Bloomberg has extended his reach to include an all-news radio
station in New York, WBBR; Bloomberg Personal TV; syndicated television
shows; a monthly personal finance magazine; and a similar magazine for
institutional investors.
American Banker: Friday, September 6, 1996
America Online Opens a New Banking Channel
By DREW CLARK
Nineteen banks - national home banking stalwarts such as Citicorp and
BankAmerica, plus a complement of less prominent regionals - have
climbed onto the America Online bandwagon.
Most already offer their customers several options for banking via
personal computer and view America Online, with its six million
subscribers, as a way to appeal to a broad cross-section of computer-
literate consumers.
Fourteen of the AOL banking partners will be delivering services through
BankNow, a software package developed for the interactive network by
Intuit Inc.
The other five banks have opted to use their own software. One of them -
Security First Network Bank, which operates entirely on the Internet -
will invite AOL users in through their Web browsers.
With its announcement this week, America Online Inc. takes its place
among the many alternative "channels" for on-line banking.
Many of the banks on AOL's list are simultaneously cooperating with
other companies that are themselves competitors, such as Intuit and
Microsoft Corp., suppliers of the Quicken and Money financial management
software, respectively.
Also crossing competitive lines, America Online said its subscribers
will be able to bank from home with PC software from three suppliers
other than Intuit: Checkfree Corp., Online Resources and Communications
Corp., and Visa Interactive.
"Everyone understands that there is competition in the home banking
arena," said David Baird, general manager of the personal finance
division at America Online, based in Dulles, Va. "To align ourselves
with exclusively one company would be a mistake."
Intuit can count on 14 initial bank users of BankNow. Spokesmen for the
other three system vendors declined to say when they expect to have home
banking products available for the AOL channel.
Experts noted that AOL and Intuit could be a strong tandem, in that they
dominate their respective businesses.
Intuit's Quicken is the leading brand in personal finance software. The
company claims more than 9 million active users and a market share of
about 80%.
America Online's subscriber base of six million is as big as those of
its next two competitors, Compuserve and Prodigy, combined.
The financial institutions currently offering BankNow are: American
Express, Bank of Stockton (Calif.), Centura Banks Inc., Commerce Bank of
Kansas City, Mo., Commercial Federal of Omaha, Compass Bank of Alabama,
CoreStates Financial Corp., Crestar Financial Corp., First Chicago NBD
Corp., Laredo (Tex.) National Bank, M&T Bank of Western New York,
Marquette Bank of Minneapolis, Sanwa Bank California, and Union Bank of
California.
More plan to offer BankNow-based services through AOL later this year:
BankAtlantic of Florida, Bank of Boston, First Hawaiian Bank, First
Michigan Bank, Mellon Bank, Signet Bank, and U.S. Bank of Oregon.
Unlike Quicken, BankNow software is available free to America Online
subscribers.
Banks' fees will vary. First National Bank of Chicago said it will
charge $3.95 a month for on-line banking and $9.95 a month for other
services that include bill payment.
Centura Banks Inc. said it will offer on-line banking free, and charge
$5.95 a month for bill payment.
Intuit officials declined to disclose what its Intuit Services Corp.
processing unit will charge to handle these transactions for banks.
Some of Intuit's larger bank partners chose not to offer BankNow because
they already promote their own PC banking programs.
For example, Citicorp, First Union, and Wells Fargo each support
Quicken, but passed on BankNow. Instead, they are paying a premium for a
"button" on America Online's banking screen that will eventually link
users to a proprietary home banking program.
AP Online: Thursday, September 5, 1996
House Probes Money Laundering
By ROB WELLS
House Banking Committee members on Thursday urged a Treasury Department
agency to step up its efforts to halt money laundering by Mexican drug
lords.
Rep. Spencer Bachus, R-Ala., urged the Financial Crimes Enforcement
Network to put in place new regulations to plug a significant loophole
that allows Mexico's drug dealers to place their ill-gotten profits back
into the U.S.
Bachus, chairman of the House Banking oversight subcommittee, said
Congress gave authority to FinCen in 1994 to put in place new rules that
would prevent drug dealers from using foreign bank drafts, a type of
check, to evade currency reporting restrictions.
''That effort is long, long overdue,'' Bachus said.
Rep. Henry Gonzalez, D-Texas, asked the agency to provide further
details about suspected money laundering in his home town of San
Antonio, particularly the source of a $3 billion cash surplus in the San
Antonio Federal Reserve Bank.
The issue arose as Bachus' panel began exploring the dramatic rise of
narcotics traffic along the 2,000 mile long U.S.-Mexico border, and the
ease with which drug dealers can ship their profits to the south. Money
laundering refers to the practice by which drug dealers, mobsters and
others funnel their illegal profits into the banking system through
businesses or other means.
Bachus said estimates of drug profits laundered through Mexico range
from $6 billion to $30 billion per year. Stanely E. Morris, FinCen's
director, defended his agency's record, saying a combination of new
rules and tougher enforcement in the past decade has ''made it more
difficult to launder money in the U.S.'' and increased the costs of
money laundering. Morris' agency enforces the Bank Secrecy Act, a key
weapon against money laundering.
As for the new rules aimed at foreign bank drafts, Morris said the
regulations are more difficult than first expected because such
restrictions also could hinder legitimate commerce. He said the proposal
would be released soon.
FinCen is working on other fronts to combat money laundering, which
includes a new computer system that tallies bank fraud to help
regulators gain an early warning of money laundering.
In addition, the Clinton Administration assisted Mexico in adopting new
anti-money laundering rules earlier this year. And Treasury Secretary
Robert Rubin convened a conference of 29 nations in December 1995 to
focus on the money laundering problem.
One committee member, Rep. Maxine Waters, D-Calif., addressed the
political context of the hearings.
Waters said she was suspicious that the Republican-led Congress was
holding ''a rash of hearings this month ... on the subject of drugs just
as Presidential candidate Dole tries to use the issue as part of his
campaign strategy against President Clinton.''
Waters said if the GOP-led House ''is truly serious about the impact of
drugs'' it should hold hearings about charges raised in a San Jose
Mercury News investigative series last month concerning the role
CIA-backed rebels in Nicaragua played in bringing crack cocaine and
weapons to Los Angeles and other cities.
Bachus told Waters the hearing wasn't motivated by politics and that he
had personally been involved in anti-drug efforts prior to his election
to Congress.
---
Dr.Dimitri Vulis KOTM
Brighton Beach Boardwalk BBS, Forest Hills, N.Y.: +1-718-261-2013, 14.4Kbps
1
0
At 8:49 PM 9/17/96, Simon Spero wrote:
>I wouldn't be so proud of the US health care system; the actual quality
>of care is really pretty awful, even with insurance. Even though the
>NAtional Health Service in the uK is woefully underfunded, I've always
>had much better treatment than I have from HMOs here; even seeing a
>specialist privately, at home, with no insurance, is cheaper than getting
>an X-Ray looked at by someone who once met a radiologist a cocktail
>party.
...
>There are ideological reasons that argue for rejecting such
>compulsory schemes based on that element of coercion; it's hard to
>make the case against purely on efficiency grounds.
Personally, I have not been a patient in a hospital in my entire adult
life. Nor have I seen a doctor, except for a mandatory college physical in
1970 and an insurance company physical in 1977. I just haven't broken any
bones, had any serious illnesses, or felt the need to visit a doctor, an
emergency room, or a walk-in clinic of any sort. I suppose I've been lucky.
Also, I dislike hospitals and avoid doctors unless there seems to be a
compelling need. So far, there has not been.
And, no, I don't have any health insurance of any kind.
However, I am thinking about getting some. Not so much because I'm getting
older, but because I fear a new phenomenon: hospital emergency rooms
refusing admittance of patients unless they can present the proper
patient-unit ID card (showing one is enrolled in Blue Shield, Blue Cross,
Kaiser, or whatever).
My dentist's receptionist/bill handler already seems flustered that I am
paying my dental bills with a check, rather than giving her my insurer's
account number.
I also learned from a "60 Minutes" report, since confirmed elsewhere, that
large hospitals routinely negotiate large discounts with large insurers,
e.g., Blue Shield, so that while the "list price" of a typical day in a
hospital may be an exorbitant $1800 a day ($30 for an aspirin, $75 for the
lights-out bed check, etc...it all adds up!), Blue Shield has negotiated a
fee of less than a third of that....
In other words, the person who insures himself (through savings and
investments) and who offers to pay for treatment out of his own funds, may
be at a serious disadvantage. He pays the inflated rates for services, and
may face delays in being admitted to a hospital.
(This space reserved for Duncan and others to explain how one can offer to
pay in Krugerrands and to negotiate with the hospital on the spot. Meaning
no disrespect to Duncan, but I doubt it is this easy. The mind-set of
hospitals seems to be that anyone without a valid patient-unit card is
obviously a derelict and indigent. And while all hospitals are required to
accept derelicts and indigents in suitable emergencies--not a law I agree
with--it is not desirable that one be treated as a derelict and
undesirable. I hope I am conscious enough to give the admitting staff my
financial health information.)
Anyway, I'm thinking of finally bowing to the inevitable and starting to
fork out $200-300 a month for health care I am unlikely to routinely use.
(Obviously the folks who use their insurance routinely, as one of my
engineers once used to do (he'd take his kids to the hospital every time
they sneezed), are being subsidized by those of us who avoid hospitals at
all costs.)
I'm not arguing for national health care, just noting that we effectively
are getting it, between the "Poor People" having subsidized care and the
"Rest of Us" in employer-funded or private health care plans.
Cash is already dead at most hospitals.
--Tim May
We got computers, we're tapping phone lines, I know that that ain't allowed.
---------:---------:---------:---------:---------:---------:---------:----
Timothy C. May | Crypto Anarchy: encryption, digital money,
tcmay(a)got.net 408-728-0152 | anonymous networks, digital pseudonyms, zero
W.A.S.T.E.: Corralitos, CA | knowledge, reputations, information markets,
Higher Power: 2^1,257,787-1 | black markets, collapse of governments.
"National borders aren't even speed bumps on the information superhighway."
2
1
Here's one I figure you all would just love:
Yesterday afternoon, I was told by some higher-level associates of mine
(not Management level, mind you, just people higher on the food chain) that
my use of PGP in the coporate environment was not appreciated and could
result in my being looked upon *very* unfavorably by the managerial crowd.
Without even delving into security reasons, I politely explained to them
that due to my job (which has several crypto-related applications) I needed
PGP to communicate with people and list-bots in the outside world (or they
could gladly pay for my formal training). The just shook their heads and
said "be careful, you've been noticed". I was then told to stop 'messing
around' in my shell account. I asked what was meant by this, and
apparently it had been noticed that I had done a few things, which I had
done to simply check the security of my account, which could be viewed as
'inappropriate'. You know what they were?
1. I checked to see if the passwd file was available to anyone (was it
shadowed, etc.). This was seen as an attempt to GET the passwd file, and
thereby have access to sensitive data.
2. I change my password regularly (once a week). Now this may seem
excessive (it apparently did to them), but you must understand that the
entire IS department is extremely buddy-buddy here. Over half of the users
have root passwords on any given system. I don't feel like sharing,
horrible me. I guess my regular chaning of passwords was seen as a strain
on the system (ha!), as they didn't elaborate *why* I had been flagged for
this.
Upon explaining to them that I was simply trying to make sure of my own
security, I was told that I was to just assume that I was secure, and that
*any* 'poking around' was found to be "highly aggravating" and could only
only "exascerbate the situation further."
Luckily, I had to get to class, so I cut the conversation before it could
get any more out of control.
Now, seeing as I'm fairly new to the Corporate world, but is this something
common? I know when I was at college, poking around was expected and
encouraged, as it helped find and plug holes in the system. But this is
almost like some kind of protection racket here!
____________________________________________________________
Rick Osborne osborne(a)gateway.grumman.com
"Yes, evil comes in many forms, whether it be a man-eating
cow or Joseph Stalin, but you can't let the package hide
the pudding! Evil is just plain bad! You don't cotton to
it. You gotta smack it in the nose with the rolled-up
newspaper of goodness! Bad dog! Bad dog!" - The Tick
3
2
jbugden(a)smtplink.alis.ca writes:
> I don't think that a reasonable person would argue that medical
> insurance should be outlawed because everyone should take care of their
> own needs. A social safety net is simply a form of health and life
> insurance. Statistical arbitrage if you will. By spreading the risk you
> minimize the cost. Yes, some people will take advantage of the system.
> But like a virus, a robust system should be able to withstand this form
> of attack.
It's too bad you received such fingers-in-the-ears libertarian-scream
responses to this. You deserved a better answer than that. Not that I
entirely agree. Let me quote part of something I once wrote on
essentially this topic:
"With *real* insurance it's tough enough to root out fraud. How can an
unwritten, virtual policy, knowable only through deduction, addressing
our entire circumstances of birth, that the insured may deny contracting
to or may disagree about what the terms were, be easy to sort out?"
Tom
1
0
As much as it shames me, I have recently discovered that by filtering
messages from only 2 participants and setting body filters on 3 keywords
have remarkably improved the usefulness of this listserve.
As much as I do enjoy some of the filtered subject matter, I really feel it
is very off subject and makes this listserver useless for the intended task.
I guess that makes me a censor and it has me reexamining some things.
6
5
Financial Times: Wednesday, September 4, 1996
IT: A Spider's Web for the Banking Sector
Interview with Joseph De Feo
By Paul Taylor
The influence of network computing and other technologies extends into
all aspects of the industry. Barclays' director of group operations and
technology believes it will have a profound effect on traditional
banking. 'It's going to change the whole way business is conducted,' he
forecasts
Joseph De Feo has built up a formidable reputation as an effective
business leader and banking visionary since he joined Barclays Bank as
director of group operations and technology nearly seven years ago.
American-born Mr De Feo, who joined Barclays from merchant bankers
Morgan Grenfell after spells with both Goldman Sachs, the Wall Street
investment bank, and Chase Manhattan, the third-biggest US bank, is also
widely regarded as one of the banking industry's most outspoken, and
influential, IT users.
He believes the main issue facing the banking industry is the impact of
electronic delivery mechanisms and the changes which will be wrought by
introducing electronic delivery to replace physical branch delivery in
retail banking services.
But although he believes changes in retail banking may be the most
visible, he says the impact of the broader capability of networks and
networking will be just as dramatic on the wholesale and investment
banking business.
"It is engendering a situation in which there will be a wholesale
reconstruction
of the value chains in the business model for the industry, where you
could envision networks of specialist companies, each focused on a
specific area - say research, analytics, trading, investment banking,
distribution. . .
"This sort of change has actually occurred in other industry sectors -
the commodity end of the business is being concentrated into a smaller
number of global producers, and the rest of the business is being
fragmented among many thousands of very focused and specialised
players." He believes that, faced with such challenges, banks will adopt
different strategies. Some, such as JP Morgan in the US, will quit the
"manufacturing" end of banking, and sub-contract out the processing.
Others will specialise in transaction processing, in much the same way
that National Westminster Bank is providing the back-office capability
for supermarket chain Tesco's recently-launched loyalty card in Britain.
Overall, he thinks the number of jobs in retail banking will fall as
capital is substituted for labour. "I think the aggregate labour content
in all aspects of the business will go down, but not at the same rate as
it will in retail banking."
In Britain, he warns, the adjustment will be disproportional, "because
we hesitated on the capitalisation of the automation of the branch
networks."
Delaying automation of the traditional branch networks could also make
it more difficult for the banks to respond to new and often lower-cost
competitors, including retailers such as Marks and Spencer and Virgin
which do not have the same infrastructure costs.
In addition, he notes, it takes time to respond to new competition and
new delivery channels. "You still have to support the branch network.
The more inefficient that branch network is, the higher the burden of
cost - so you are really stuck if you have huge costs."
Unlike some of his colleagues, however, Mr De Feo does not believe that
bank branch networks will disappear overnight. "When I first joined the
group, lots of people were saying we need to cut the branch network in
half in the long run. It was a real big issue - we were obsessed with
the numbers of branches. I kept saying to them that you have to start on
a more rational base and judge what is effective for the group to have
as a physical branch distribution network."
While he believes the bank's branch network is still costing a lot more,
probably five or six times more, than it ought to, he argues that the
decision on an individual outlet "could change very dramatically if the
branch was much cheaper to keep open."
"We have not closed nearly as many branches as people had originally
thought we were going to, because the cost of us having an outlet open
is much lower than many other banks," he says.
Barclays has cut the cost of its branches "by reducing the labour
content, by having more customer volume go though each branch, so that
the effectiveness and efficiency of an outlet is improved."
He notes that in the US, "if you count electronic branches, there are
more branches opening - they are not closing branches. . . the
individual cost of those locations is a fraction of what it is in this
country."
Even with the advent of electronic purses and smart cards, Mr De Feo
believes there will still be a need for physical bank outlets. "We
really need physical bits of paper in our hand to do business. . . so it
is going to take a long time to get rid of the physical locations;
probably 25-30 years." Ahead of that, he believes there could actually
be an increase in bank outlets. "I would predict that you will see an
increase in penetration in supermarkets of electronic branches, or
[branches] where there is one person, in this country.
"I think you will see more express branches like we have just put up in
Tunbridge Wells, which will either be semi-manned or unmanned." He
thinks these low cost "convenience branches" will be supplemented by
telephone banking, or banking via a digital television or via personal
computer.
"We had better do it because we are going to struggle strategically to
keep our branch identity, the way things are going," he says. "We have
got strong branch identity in the industry, but that could be usurped
very quickly, especially for the traditional products because we don't
satisfy primary needs."
Mr De Feo makes his point using a potential car buyer as an example. "If
you need to borrow money for a car, it is not because you want to borrow
money, it's because you want a car." If, as is beginning to happen, car
manufacturers bundle in the financing, "why would you bother to go to a
bank?"
If the carmaker has a good credit rating, it can raise money cheaper
than the banks - so it is sensible for the carmaker to arrange the
finance because it can make an additional small profit on the loan.
Like other large financial institutions, Barclays is a big IT spender.
But does Mr De Feo think that the bank gets value for money?
"I think that in Barclays we are now getting to the point where we are -
and it shows in our results, and in the recognition we are getting, and
the way in which the business attitude towards IT has changed. The level
of suspicion that IT was sort of a thing that was on its own, and
spending money because they wanted more toys, is dissipating.
"If you look at the core businesses of the group, whether you are
talking about BZW or the asset management business, we are now much more
thoroughly integrated in terms of how technology is being used. We have
still got a way to go because we are not on an appropriate strategic
platform because the knowledge gap is still there and we need to
understand better how these technologies are going to transform
business.
Sophisticated banking IT systems, such as those used in credit behaviour
scoring, knowledge-based techniques and corporate lending assessment,
are now commonplace. "IT has improved the quality of our lending, our
decision-making, our communication with our customers, because it is
clearly more objective. It is more explainable; it is not like I turned
you down for a loan because I don't like the look of you."
He believes the relationship between banks and the IT vendors has also
changed. "It is a matter of choosing partners now," he says, "the
functional differences are less significant in vendor selection than
they used to be."
Mr De Feo argues that one of the biggest challenges facing the financial
services sector is ensuring that the wide variety of legacy systems work
together. "That glue - how you get the network of these applications
brought together - is extraordinarily important. Mr De Feo says that IT
users need infrastructure standards which would allow different
proprietary technologies to be brought together.
"The Internet offers some of it but the Internet is weak in systems
management and security. The most important aspect of the Internet is
that it has given a glimmer of what is possible with network-based
computing.
"It is like a very weak light-bulb going on in an absolutely dark room,
and what I worry about is that we will not be able to fulfil the promise
because there are so many holes in the management and the security side
of it.
"We are OK now because it is being used as an information dissemination
vehicle, and an e-mail vehicle, but when we start doing serious
applications using that technology it's all going to bubble to the
surface and we're going to see the same sort of problems with the
Internet as enterprises are having in gluing together computer systems
that were built on IBM or Digital Equipment technology."
Eventually, Mr de Feo believes Microsoft will produce the "glue" to bind
disparate systems together, but he cautions: "It is going to be very
hard for Microsoft because it is going to push them into spaces they
have never occupied before."
Similarly, he believes that the real potential of network computing will
only be realised if it enters the commercial sphere. He says: "That will
only happen if the financial services element is solved. We have got to
get all that sorted out, so all of this has got to be brought together
at some point soon, otherwise things will go into a slowdown until they
get resolved.
"There are all sorts of initiatives to work on: the security, and work
on the systems management, and so on. But the cohesiveness of those
efforts is not apparent."
Ultimately he believes network computing and other technologies will
have a profound effect on traditional banking.
"It's going to change the whole way business is conducted," he says.
"The influences of all these technologies extends like a spider's web
out into all aspects of the industry."
Financial Times: Wednesday, September 4, 1996
Global Finance Sector Maintains Its IT Edge
By Paul Taylor
>From Internet banking and multimedia kiosks to electronic trading rooms
and risk management systems, the future of the global financial services
industry is inextricably linked to information technology.
The financial services sector is already one of the biggest spenders on
information technology -- spending made necessary not just to reduce
costs, but also to maintain an edge in an increasingly competitive
market where new entrants and new channels to market are eroding
traditional boundaries.
For example, in the insurance sector, Datamonitor, the market research
firm, predicts that 95 per cent of the UK's largest insurance
intermediaries will have direct operations by 1998. Datamonitor also
believes that by 1998 some 70 per cent of insurance companies will have
Internet sites.
The intensification of competition within the financial services sector
reflects the deregulation of the industry which has attracted new
entrants. Other factors are globalisation and technology which have
swept aside barriers to entry and lowered the cost of doing business.
As a result, in order to thrive in the 1990s, financial service
organisations are as much in the business of managing and manipulating
information as managing and making money.
"Our industry is information based - it is absolutely essential - and
the relationship of technology management, technology usage and business
management is one of the critical skills," says Joseph De Feo, director
of group operations and technology at Barclays bank.
"If people in financial services companies say they don't understand
technology, or are afraid of technology, it is just like saying 'I am
not qualified to do my job'," says Mr De Feo.
The fate of many financial institutions, as they gear up to face this
new competition, will depend on the successful deployment of data
processing resources, telecommunications systems and software.
"The financial services industry is faced with unprecedented challenges
- increasing competition, a technology revolution, a highly
unpredictable economic and political climate, consumerism and rapidly
evolving legislation," said Andersen Consulting in a recent report*.
John Reed, chairman of leading US commercial bank Citicorp, has
expressed concern that banks and securities firms risk being reduced to
"a line or two of application code on a network." Such concerns are
understandable given the competitive pressures that banks and other
financial institutions now face.
"Financial services companies are trying to drive down or stabilise
costs," says Ian Peackock, a consultant with Logica, the UK-based
computer services group. "Another big area for them is systems
integration."
"When the banking history of this century is written, the decade from
1990 to 2000 will be seen as the defining moment," said Price Waterhouse
in a recently published report on the challenge of virtual banking. "A
new generation of non-bank competitors poised to harness new forms of
technology could radically alter the structure of the traditional
banking system as we know it. Today, opportunities are being exploited
by software companies, consumer companies and even large and influential
media owners. The threat to the traditional 'bricks and mortar' banking
system is very real."
In America, US telecoms group AT&T became the second-largest card issuer
in the world with more than 15m accounts in just five years. Ford Motor,
which now generates 20 per cent of its US revenues from financial
services, now positions itself in the UK as "the branchless bank".
Business Week magazine noted: "Banking is essential to a modern economy.
Banks are not" -a view echoed by Bill Gates, chairman of Microsoft, who
warned: "Banks are dinosaurs. Give me a piece of the transaction
business and they are history."
Meanwhile, the IT specialists at Deloitte & Touche argue that
"Technology will change the retail banking industry fundamentally in the
years to come." They believe that banks will lose their monopoly as
centres for money transmission - in other words, the activity of
transmitting money from one person or company to another will
increasingly be carried out by a variety of competing providers.
In addition, distribution channels for retail banking products will
proliferate.
"Whereas in the past the bank branch was the only channel for
distributing most financial services products, in the future a number of
different channels will continue to erode the branch's predominance,"
say Deloitte & Touche. Finally they argue that the fully integrated bank
will fragment into specialist categories.
Braxxon Technology, an IT management and systems consultancy, estimated
recently that leading international banking institutions face a combined
IT bill of $ 4bn to replace their existing global trading settlement
systems for bonds and equities. After a survey of large banks, Braxxon
concluded that the top 50 world investment banks would need a global
investment of at least $ 80m each to replace existing settlement systems
which have failed to keep pace with business and regulatory
requirements.
The survey also revealed that 30 per cent of banking systems are more
than 10 years old - and three out of every five banks have already
started replacing their systems.
Financial institution spending on IT is also likely to be increased over
the next few years in order to tackle issues such as the so-called
millennium problem which affects older software, much of which is
running on mainframe machines.
Ultimately, as the worlds of information processing and financial
services collide, most financial institutions realise that they have
little choice but to increase their IT expenditure while ensuring that
they use technology as efficiently as possible to deliver their
customers fast, flexible and competitively priced services.
*Financial Services in a Virtual World.
Forbes ASAP: August 26, 1996
The Money Changers: Digital cash Innovators
Sholem Rosen: Citibank V.P., Emerging Technologies
SHOLOM ROSEN heads Citibank's emerging technologies group, which has
devised a digital cash system. Rosen invented the technology, slated to
be released in late 1998, that will make possible the electronic
management of cash. The 55-year-old Rosen, a former math professor at
Johns Hopkins University, talked with FORBES ASAP's Lee Patterson about
Citibank's digital cash plan.
ASAP: What has Citibank developed that's different from other electronic
money technology?
ROSEN: We've developed EMS, which stands for Electronic Monetary System.
It allows you to transact personal or commercial business without the
need of a third party. If you pay me $10 for a good or service, the
money goes directly to me -- it doesn't go through a bank. EMS supports
all currencies, so you could pay someone in yen, dollars or marks. In
our system, the money circulates just like cash, except our "EMS note"
carries a complete audit trail. If your e-money is lost or stolen, it
can be redeemed.
ASAP: Software companies are aggressively pursuing the electronic
commerce and banking markets. How do you think Citibank's name will
stand up to the likes of Microsoft or DigiCash?
ROSEN: Citibank understands consumer marketing. Every card in my wallet
has the Citibank brand name on it. You may not lie loyal to your bank
yet, but the idea is to make you loyal by providing services that make
your life a lot easier.
If Microsoft or another software company wants to be a competitor, it's
still going to have to sign up with banks to do business. Internet money
is not going to be of any value if you can't turn it into real money you
can use in the physical world. You have to go through the banking system
to do that.
ASAP: How did you feel a year ago when you heard the plans for a
Microsoft/Intuit merger?
ROSEN: Personally, I didn't think much of it at all. I believe banks are
more concerned they'll be captive to what technology companies deliver
to the consumer rather than having their businesses taken over.
ASAP: But why will consumers come to Citibank for their technology needs
when they can go to Microsoft or Intuit?
ROSEN: Because Citibank has better technology. We give away our home
banking software, and it's much more functional than anything you're
going to pay to get from Intuit. Technology companies are definitely
competition, but we have been approaching electronic money from an
application standpoint and applying technology to it -- not the other
way around.
ASAP: Much of the focus of e-money technology centers on security. How
secure is Citibank's system?
ROSEN: Security has to be in the hardware, not the software. Our
security is built into a proprietary chip we've developed. We're going
to use cryptography that only national labs will be capable of breaking.
I would let all the hackers in the world take their cracks at our
system.
ASAP: Will e-money replace the coin and papernote system we use today?
ROSEN: We're not here to replace paper money. Our system will be
valuable on the Net. Internet transactions are flaky now. We're trying
to take the flakiness out of it. We want to give the user more of the
feeling of trust and security experienced in the physical marketplace.
ASAP: What's the federal government's role in electronic money?
ROSEN: They're watching. They're letting people experiment. The official
party line is "We're going to keep our hands off and our nose in."
ASAP: Will digital cash make it easy to launder money or evade taxes
offshore?
ROSEN: It's true that with e-money, geography is gone. All the laws that
have been created here and abroad have been based on geography.
Two-thirds of our currency now is abroad. So what's the big deal if
[e-money] moves abroad? With our system, the feds will have a lot more
control over what's going on than they do with the present paper
currency system. EMS notes will leave electronic audit trails, and their
circulation can be blocked if the system detects that they've been
tampered with or duplicated.
---
Dr.Dimitri Vulis KOTM
Brighton Beach Boardwalk BBS, Forest Hills, N.Y.: +1-718-261-2013, 14.4Kbps
1
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American Banker: Tuesday, September 10, 1996
Two German Companies Tap U.S. Smart Card Market
By VALERIE BLOCK
Two German smart card manufacturers that have set their sights on the
United States are finding the market big enough for two different
strategic approaches.
Gieseke & Devrient America Inc., subsidiary of a German currency
printer, has become a major supplier of Visa Cash cards, firmly
entrenching itself in the world of banking applications. Orga Card
Systems Inc., whose German parent is owned by three corporations in that
country, is going after the telecommunications industry here.
In August, Orga secured a million-card minimum commitment from Omnipoint
Corp. for the new digital mobile phone technology known as personal
communication services. The deal, covering the New York area, could mean
as many as three million cards over three years.
Smart cards, with embedded computer chips, contain customer account
information and would be used to activate the mobile phone. Orga inked a
deal last fall with American Personal Communications, another provider
of personal communications services, to supply smart cards for its
Sprint Spectrum service in the Washington area.
"We're big in telecommunications," said Holger Mackenthun, president of
the U.S. Orga operation in Paoli, Pa. "That's where most of the (smart
card) applications are."
Benjamin Miller, chairman of CardTech/SecurTech, the Rockville, Md.-
based conference organizer, called Orga a "major worldwide player" in
global standard for mobile telecommunications, or GSM, the international
version of the digital mobile phone network.
Gieseke & Devrient, with a 150-year history of currency printing,"is
tied culturally to the financial industry," said Joseph Schuler, senior
vice president of Schlumberger, a leading French smart card company with
operations here. Schlumberger and its home-country competitors, Gemplus
and Bull Group, supply the lion's share of smart cards in the United
States and around the world.
Still, Mr. Schuler said the expansion of the U.S. market will create
opportunities for all the manufacturers.
In Supplying 800,000 cards to NationsBank for the Olympics Visa Cash
pilot in Atlanta, Gieseke & Devrient established a firm alliance with
Visa. It is vying to participate in the New York smart card test
scheduled to begin early next year with Visa, MasterCard, Citicorp, and
Chase Manhattan Corp.
The German company also supplied card-dispensing machines to Wachovia
Corp. for the Atlanta pilot and 5,000 Visa Cash cards for BankAmerica
Corp.'s limited-edition Olympic series. R. Kirk Brafford, program
manager, Gieseke & Devrient in Reston, Va., said since his hiring in
1994, he has laid groundwork, established relationships, and generally
spread the word about the company.
"Things started to kick in last fall with Visa Cash," he said. While
profits have not yet materialized for U.S. operations, its German
parent, Gieseke & Devrient GmbH posted $240 million in card revenues for
1995. Orga's German parent, Orga Kartensysteme GmbH, garnered $85
million in card revenues for 1995.
Mr. Brafford said Gieseke & Devrient has been a global standard for
mobile telecommunications pioneer in Germany and elsewhere. It competes
for personal communication services applications as well as prepaid
phone cards and other telecommunications applications, but it has been
held back by a fastidious "quality orientation," said Mr. Miller.
Over-the-air initialization for digital mobile communications had not
been standardized, so Gieseke & Devrient didn't offer the feature that
other companies, like Orga, promoted through proprietary means.
Mr. Brafford said a standard was recently put in place, and the company
will offer the feature soon. He also said the organization is working
with several satellite communications companies to supply smart cards
for their activation systems.
Orga -- owned by Preussag, a giant German steel maker; Bundesdruckerei,
a federal printing company comparable to the U.S. Mint; and Detecon, a
consultancy owned by Deutsche Telekom, Deutsche Bank, and Dresdner Bank
-- was formed 11 years ago as a smart card producer for global standard
for mobile telecommunications and prepaid phone applications. It has
been less aggressive in the financial services industry.
Several industry sources said Preussag is dissatisfied with the company
and wants to divest. Mr. Mackenthun said the steel maker may indeed sell
its shares to the other two owners, to better concentrate on its core
business.
Orga also suffered a setback in its attempt to secure a card
manufacturing base in the United States. It announced a joint venture
last year with Kirk Plastic Co., which could have given Orga a U.S.
presence similar to those of Gemplus or Schlumberger. That deal fell
through, and last month Kirk Plastic, the second-largest bank card
producer in the United States, was sold to Francois-Charles Oberthur, a
French currency printer that co-owns a smart card operation with Bull
Group.
Kirk Hyde, president of Los Angeles-based Kirk Plastic, said Orga was
stumbling in the banking arena, but other observers said financial
differences split the companies.
Though Orga supplied 20,000 reloadable, stored-value cards for
MasterCard's Australian smart card pilot, the company is not bidding on
the New York test. Mr. Mackenthun said that was because it cannot
produce cards and personalize them here.
Still, Mr. Mackenthun is optimistic that Orga will either purchase
another plastics maker or set up personalizing facilities of its own in
the near future.
Gieseke & Devrient acquired Security Card Systems of Toronto earlier
this year and has a plant in Mexico City. It expects to purchase a U.S.
facility as well. Through its Toronto facility, it will manufacture
cards for Mondex's Canadian issuers.
InformationWeek: September 9, 1996
Wall Street Sharing Data To Get An Edge
By Udayan Gupta
If you listen to all the media stories about Wall Street and technology,
you may come away convinced that preparing systems for the year 2000 is
subsuming all other technology projects in the financial community.
Nothing could be further from the truth. Sure, making the year 2000's
two-zero datefields work is a nagging headache. But a bigger concern for
Wall Street is how to keep pace with technology without tearing apart
the whole organization. How does a company adopt the latest systems and
software, train users, and still not miss a beat in its regular
business?
The choice for many financial services companies is to expand the use of
and access to technology within the organization, focusing on
connectivity and improved productivity. "We aren't slowing down on the
introduction of technology. We simply are stepping up our technology
training," says Howard Sorgen, CIO at Merrill Lynch & Co. in New York.
Speed and data availability have been the key competitive elements for
financial services companies. To gain an edge in these areas, companies
have experimented with a wide array of technology. But such
experimentation has takenplace with little internal coordination,
leaving large financial institutions with disparate and confusing
systems.
Not surprisingly, financial services companies are consolidating their
technology, says Jim Ogorchock, business development manager for
financial services at EMC Co., a Hopkinton, Mass., data storage
provider. Consolidation has meant finding ways to disseminate data and
information across the enterprise and making data easier to use, he
explains. There is greater emphasis on data warehousing, for example,and
on finding ways to make data more accessible.
ESI Securities Co., a New York broker that specializes in trading
technology, is also looking for ways to make data more accessible to
more people. "We have moved from being a linear information process to
an integrated process," says Jeanne Murtaugh, ESI's vice chair. Instead
of different people handling data at various points in the chain, one
person can have access to all data at once, dramatically cutting the
time it takes to act on the data.
At many financial institutions, the focus is on expanding choice and
connectivity, says Murtaugh. ESI has found that there is big demand for
its trading products and services because they give users greater
flexibility and are compatible with other systems.
Not The Enemy
Connectivity also is being sought through the Internet, says Matt de
Ganon, president of K2 Systems, a New York Internet access designer.
"Financial services companies are recognizing that the Net isn't an
enemy competing to provide services. It's an additional conduit," de
Ganon says. He adds that a growing number of financial services
companies are willing to use the Internet to provide data to investors.
The Internet is also seen as a transactional tool, one that allows data
gathering and information dissemination at a more rapid and
cost-efficient rate. Equifax Inc., for example, plans to make credit
data available to its subscribers on the Net, providing easier access to
the data at vastly reduced prices, says Dan McGlaughlin, president and
chief technology officer of the Atlanta company. Equifax keeps credit
information on nearly 200 million U.S. consumers.
Acceptance of the Internet as an integral business tool is only part of
the change at financial services companies. Many of them are abandoning
proprietary software and hardware for more generic solutions, especially
if those solutions provide the choices and connectivity that companies
need. Technology users are searching for a common platform that can
provide ready solutions and is easily scalable, says Jonathan Wolf, VP
of marketing and sales for Track Data, a New York provider of market
data systems.
Increasingly, IT executives at financial services companies are looking
at a Windows NT environment, Wolf says. Many of the companies that
traditionally havehad Unix environments-such as First Boston and J.P.
Morgan-are looking for greater connectivity. They are implementing
off-the-shelf solutions instead of insisting on proprietary systems,
Wolf adds.
Nowhere is this desire for choice and connectivity more intense than at
Merrill Lynch, the financial services company with the highest annual IT
expenditure.
This month, Merrill Lynch will launch Trusted Global Advisor, a
technology platform for its financial consultants. The system consists
of 25,000 IBM multimedia PCs using the Microsoft Windows NT operating
system and linked by 1,200 servers.
Using the NT platform "allows us to buy our applications rather than
build," says CIO Sorgen. Merrill Lynch still uses Unix for
industrial-type applications such as data-intensive analytical
computation, but NT will become the norm for retail applications, he
adds.
By turning to off-the-shelf applications, Merrill Lynch hopes to cut the
cost of technology consultants. In order to hasten the use of new
technology, the company relied heavily on outside consultants. Indeed,
almost 20% of the company's IT expenditures over the past five years
went to pay for outside help, says Sorgen. Now Merrill Lynch is looking
to widely available solutions and in-house training to sharply reduce
its technology personnel cost.
Keeping Control
Not that the company wants to avoid everything proprietary. Merrill
Lynch is following the lead of financial institutions such as Citibank
in offering its retail customers an online service with a wide range of
uses-from stock quotes and other financial information to direct orders
to financial consultants.
But instead of making the online service available on popular online
networks, Merrill Lynch plans to maintain control over its customers'
data. "You really don't want to allow sensitive data to pass across the
Net without the development of some real security safeguards," says
Sorgen.
Just down the block from Merrill Lynch, American Express is taking a
slightly different tack. It, too, is focusing on technology integration,
but American Express wants to create a global platform that is both easy
to use and scalable.
American Express already has invested heavily in its ExpressNet and is
focusing on developing a World Wide Web site for its small- business
customers. In late July, it announced a joint venture with Microsoft to
develop a travel service on the Internet (IW, Aug. 5, p. 35).
Channel Change
CIO Allan Loren says American Express is focused on two main
goals:reengineering the company and helping to deliver new products.
"We're changing distribution channels," says Loren, emphasizing the use
of the Internet in helping distribute new products and expand the
transactional capabilities of the company.
Nearly half of IT expenditures at American Express is going toward
reengineering and new product development, Loren estimates, and about
40% is being used to maintain its technology operations. The rest is
being used to determine new directions for the company in a highly
charged and competitive business environment.
For other financial services companies, the technology challenge has
been to find expanded use for data and consequently develop a broader
range of products,says Equifax president McGlaughlin. Investment in
technology at Equifax is related to moving away from mass-marketed,
commodity information to more customized information solutions, he says.
The company also is attempting to create more real-time data. Its data
gatherers use notebook computers to record and transmit data, and the
company plans a major investment in parallel processors to handle the
bigger volume of data it hopes to soon generate.
Three years ago, all of Equifax's data was stored in mainframes,
available only to Equifax technical staff. Now, says McGlaughlin, with
the mainframes replaced by servers and networked PCs, nearly two-thirds
of the data is at customer terminals.
"We're much closer to the leading edge now," he says. "New technology
has allowed us to free up our resources and devote more of them to
developing applications rather than storing data."
Too often in the past, technology investment has meant large computers
and proprietary software, resulting in systems that didn't allow
enterprisewide use of technology. The front and back offices remained
separate entities.
Now, with the expanded availability of application software-ranging from
enterprise resource planning to object-oriented databases-it has been
possible to gradually merge the front and back offices and give users
more data and more tools with which to use data.
The result, industry executives say, isn't simply improved productivity
but also sharply reduced costs to the entire enterprise.
Reuters: Wednesday, September 11, 1996
Industry Groups Lobby for More Encryption Exports
By Aaron Pressman
A broad coalition of corporations went to Capitol Hill on Tuesday to
lobby in favor of relaxed export restrictions on computer encoding
technology.
On Thursday, the Senate Commerce Committee will mark-up the Promotion of
Commerce Online in the Digital Era Act of 1996 known as Pro-CODE, a bill
that would abolish most export restrictions.
Under a Cold War-era munitions statute, only weak encryption programs
created in the United States can be sold abroad, although domestic use
of encryption is not regulated.
Companies in the high-tech industry argued they are losing business to
foreign competitors who are not bound by U.S. export restrictions. And
multinational companies in other industries said the the restrictions
hamper their ability to conduct business overseas.
"We are at a competitive disadvantage vis-a-vis our foreign competitors
and that is an unacceptable situation," Gregory Garcia, director of
international trade affairs for the American Electronics Association,
said at a press briefing here.
The Pro-Code bill, sponsored by Republican Senator Conrad Burns of
Montana, Democratic Senator Pat Leahy of Vermont and others, has
bipartisan support in the Commerce Committee. "We support the Burns bill
because it does enable companies to utilize encryption technology
securely which is vital if we're going to compete in a very tough global
marketplace," Victor Parra, president of the Electronic Messaging
Association, said.
The association represents companies that rely on electronic
communications, including Exxon Corp , Citicorp and Boeing, Parra said.
Encryption programs use mathematical formulas to scramble information
and render it unreadable without a password or software "key."
Earlier this week, Senator James Exon, the Nebraska Democrat, came out
against the current bill in a letter to Commerce Committee chairman Sen
Larry Pressler. Exon will likely offer amendments at the mark-up, an
aide to the senator said.
The Clinton administration opposes the Pro-CODE bill, arguing that
export of encryption technology would hamper law enforcement and
intelligence gathering operatiobns.
The House Judiciary Committee will hold a hearing on a similiar measure
on September 25.
Financial Times: Thursday, September 12, 1996
Japan on the Fast Track for the Electronic Purse
By William Dawkins
LONDON-- Japan yesterday belatedly joined the international race for a
cashless society, when Nippon Telegraph and Telephone, the
telecommunications giant, unveiled what it claims will be a secure yet
confidential electronic purse that could be used by any bank account
holder. The electronic money system, developed with the help of a
think-tank attached to the Japanese central bank, aims to provide
consumers with a "smart" card which would be used to buy goods and
services in shops, vending machines or over the Internet and could be
topped up by being plugged into a cash dispenser or telephone. In common
with some other systems, the Japanese version would also give customers
personal digital signatures, to stem fraud.
Smart cards contain computer microchips - rather than the magnetic strip
that has become the industry standard - which enable them to be used not
only to carry out financial transactions but also to store data.
The NTT card is similar to other electronic purses, such as the one
being tested by Mondex, a UK-led global consortium of 17 banks, which
has run a trial of its card in in Britain for more than a year.
The market for electronic purses is being contested by global credit and
charge card organisations Visa, MasterCard and Europay, which are all
holding trials of their own cards. What NTT claims is unique about its
plan is that it envisages the establishment of a digital central bank,
which would issue electronic cash on the cards to customers in
co-operation with the retail banks where they hold accounts. The aim,
said Mr Hiroshi Yasuda, an NTT executive, is to enable participating
banks to issue compatible electronic purses, thus avoiding the
competition over technical standards which has dogged other systems.
Mondex, for example, does not comply with technical standards for chip
cards set by Europay, MasterCard and Visa. Some critics of Mondex say it
will falter internationally because of this non-compliance. However,
Mondex says standards are important only in that card-users and
retailers do not want to have multiple point-of-sale terminals to accept
the cards.
Understandably, NTT wishes to retain technical mastery of the system,
which is why it has applied for a Japanese patent for the computer
software that would enable the digital central bank and private sector
banks to operate together. Electronic purses operators across the world
say that it will take at least a decade for consumers to make the switch
in large numbers. The change is likely to take longer in Japan, where
consumers and companies favour paper money.
Most small and medium-sized companies still pay suppliers in paper,
delivered in person. Banks refuse to set up standing orders. Cash is
instead sent by post. Credit and charge cards are not widely accepted.
The average citizen's wallet bulges with cash, not cards.
The NTT proposal is the strongest of several rival and incompatible
Japanese experiments, carried out by the Ministry of International Trade
and Industry and the Ministry of Posts and Telecommunications. NTT will
ask the ministries to adopt its system, to pave the way for a single
standard cashless nation. William Dawkins
---
Dr.Dimitri Vulis KOTM
Brighton Beach Boardwalk BBS, Forest Hills, N.Y.: +1-718-261-2013, 14.4Kbps
1
0
Los Angeles Times: Monday, August 26, 1996
Credit Sting Involves Hacker And Citibank Cardholders
By JIM NEWTON, TIMES STAFF WRITER
When U.S. Secret Service agents set a trap for a young computer operator
who had expressed an interest in stealing credit information, they
baited it well: with real credit card numbers from real customers.
The young man, Ari Burton of Las Vegas, went for it, was arrested and
was charged with possession of stolen credit information--charges to
which he ultimately pleaded guilty. That ended the case against Burton,
but the cardholders' information did not stay secret with the Secret
Service. Detailed credit histories of 35 Citibank cardholders, none of
whom gave their permission for their files to be accessed, ended up with
the defendant, his lawyers and anyone else who got a copy of the case
file.
Included in it: names, addresses, home phone numbers, Social Security
numbers, credit card numbers, available credit lines and outstanding
balances--more than enough for anyone to run up huge tabs on
unsuspecting customers.
The cardholders were never warned that their information had been used
in a sting, or that it had subsequently been shared with the defendant
and others. In fact, a few of the cardholders only learned of the
disclosure when the defendant's father wrote asking whether they had
authorized the release of the information. Others found out just last
week, three years after the information was first released, when
contacted by The Times.
Told of their unwitting involvement in a federal sting, many were
furious.
"I'm upset, I'm real upset," said Joe Becker of Costa Mesa. "I want to
know how this happened."
"I never authorized anything like that," said Sarah DiBoise, who lives
in Atherton. "I am certainly bothered by it."
And Sam Zadeh, who lives in New York, deplored what he called the "bank
and law enforcement agency invading our privacy."
The same revelations that left cardholders smoldering also raised
troubling questions about the conduct of the government and of the bank
that released private information to the Secret Service. Some of those
questions ripple into delicate areas of criminal law--topics such as the
right of defendants to evaluate evidence against them and the right of
uninvolved citizens to maintain their privacy while federal agents try
to corral bad guys.
Why, lawyers, cardholders and others asked, would the Secret Service use
real cardholder information for sting operations? And even if, for legal
reasons, it feels compelled to use actual credit histories, why not seek
permission from cardholders first?
Finally there is this question: How many cardholders nationally are
exposed to disclosure of their credit information through government
operations? Authorities in some other parts of the country say they do
not use real credit information, and Citibank stresses that the Burton
case was an aberration. But investigators and prosecutors in Las Vegas
said the techniques used to nab Ari Burton are employed in other
instances.
In fact, Secret Service agents in Las Vegas say the use of real credit
information is forced upon them by federal law requiring authorities to
demonstrate that a suspect actually possessed something illegal in order
to win in court.
"In something of this nature, the crime is the illegal obtaining of what
is called the access device," said Jerry Wyatt, assistant special agent
in charge of the Secret Service office in Las Vegas. "Unless the access
device is a real number, it's just a number."
Following that theory, some authorities argued that if the Secret
Service had supplied Burton with fake credit card information, Burton
could not have been found guilty of attempting to steal real credit card
histories.
But that reading of the law is hotly contested by experienced lawyers.
Although it is a violation of federal law to have unauthorized
possession of an access device--another name for a credit card
number--it also is against the law to attempt to possess such a device,
even if that attempt turns out not to be successful.
Legal experts said agents could make up fictitious customers and
generate false credit histories, then use that information in sting
operations. Even without a handoff of real credit information,
prosecutors still could charge the objects of the stings with attempting
to steal credit card numbers, an approach that might slightly complicate
criminal cases but that would protect cardholders.
Wyatt said he was not familiar enough with the facts of the Burton case
to know why that approach was not adopted. Nor could he say how many
cases each year involve the knowing transfer of actual credit
information from the government to criminal suspects--only that such
cases are not unusual.
At the U.S. attorney's office in Las Vegas, the chief of that office's
criminal division agreed that other tactics might have minimized the
risk to cardholders in the Burton case, but he said the Las
Vegas office typically uses real credit card numbers of actual
cardholders in luring suspects such as Burton.
"We're sensitive to disclosing too much personal information," said John
Ham of the U.S. attorney's office. "But whenever we charge credit card
cases, we include names and numbers."
As for its role, Citibank acknowledged releasing the files to the
government but defended its actions by saying it meant no harm and by
stressing that its customers' privacy is its highest priority.
"We would never do anything to jeopardize our customers," said Maria
Mendler, a spokeswoman for the bank, which has a reputation for vigorous
protection of its cardholders' privacy. She acknowledged that real
information was supplied in the Burton case, but she said the bank did
not intend for that information ever to surface in a court file or
otherwise become available to the defendant and others.
In 1993, the bank also defended its actions in a letter to a lawyer by
noting that while information had been released, it had not been done to
hurt anyone. "We submit that the actions as alleged do not include the
requisite element of an intention to do harm to those customers whose
information was disclosed," an associate general counsel for Citibank
wrote at the time.
Those explanations hold little sway with Citibank customers, however,
many of whom complained that if their personal credit histories were
going to be used in a sting operation, they at least deserved to be
notified so that they could apply for new card numbers once the
operation was over.
Instead, sensitive information about them and their credit has been
kicking around a court file for more than three years--available to,
among others, Burton, a man who has admitted that he tried to steal
credit information. There is no evidence that Burton or anyone else used
the card information gathered in that case to ring up bills, but that,
too, is little comfort to the cardholders.
"Financial information is private, and I have a right to privacy," said
Becker, one of those whose credit information was used by the Secret
Service. "I'm worried about how this information might be used now that
it's out there."
Experienced defense and civil rights lawyers, who are used to analyzing
government conduct and subjecting it to harsh scrutiny, said they were
taken aback by the actions of the Secret Service and Citibank in the
Burton case.
"I would think these people could sue for invasion of privacy," Century
City defense lawyer Harland W. Braun said of the cardholders.
Paul Hoffman, a Los Angeles civil rights lawyer, said he too was
surprised by the use of private information in a sting.
"It does seem amazing to me," he said. "These people have rights, too."
Legal experts with both defense and prosecution backgrounds acknowledged
that problems might have confronted the Secret Service had it tried to
avoid offending customers by fabricating card numbers or inventing fake
credit histories. But they said those problems probably could have been
overcome, and added that in any event, they did not pose enough of an
obstacle to justify accessing credit information without permission.
"The answer to that is you get real people who are willing to have their
credit cards used that way," said Hoffman. "If you're doing a sting in a
house, it doesn't mean you go into a neighborhood and take a house. Why
should this be different?"
Complicating the issue still further is a decision by the prosecutor in
the case. Once the Secret Service and Citibank had used real credit
histories to bait the trap for the sting, the U.S. attorney in Las Vegas
was presented with a case in which the evidence against the defendant
involved personal information whose disclosure might harm innocent
citizens.
That type of situation can pose a difficult dilemma for a prosecutor:
Federal rules require that prosecutors share evidence with their defense
counterparts so that defendants know what they might face at trial, and
failing to do so can allow suspects to go free. On the other hand,
disclosing the information might put other people at risk.
In general, careful prosecutors tend to err on the side of providing
information to the defense even if it may create hazards for others.
In the Burton case, however, some experts argue that the privacy rights
of the cardholders should have outweighed the defendant's right to
confront the specific identifying information; an edited list of
cardholder information should have sufficed in a case such as this one,
they said.
The solution, according to those experts, would have been for
prosecutors to ask the judge to impose a protective order that would
have shielded the personal, private information from either the defense
lawyer or from the defendant himself.
But others maintain that Burton's lawyers were entitled to the
information because it was evidence against Burton, and therefore
evidence that his lawyers had a right to assess and consider in deciding
their legal strategy.
Ham, the chief of the Las Vegas office's criminal division, echoed that
view, saying his office had no choice.
"We have to provide documents that support the charges," he said. If
prosecutors had not done so, he added, a judge undoubtedly would have
forced them to. Ham said no protective order was sought to keep the
information from being shared with people other than the defense lawyer.
The prosecutor, said noted Los Angeles defense lawyer Donald Re,
"probably had the obligation to provide the material in discovery." Re
added, however, that a protective order might have been tailored to
allow Burton's lawyers to review the material on the condition that they
not share it with anyone else, including their client.
Because there was no such order, Burton effectively received the same
information in discovery that he had sought illegally. Within a month of
being arrested, the same government that was charging him with a crime
provided him with the list of cardholders and their personal
information.
"They handed it right back to me," Burton said in an interview.
At the same time, Re and others stressed that the prosecutor's decision
was a close call and difficult to second-guess. Far more troubling, they
said, were the actions that led to it: the bank's disclosure of the
material and the Secret Service's decision to hand it over to a suspect.
And given the statements by investigators and prosecutors that the
techniques used in the Burton case are widely practiced in other
investigations, many experts warned that ill-advised government
practices may be putting cardholders across the country at risk.
"There are a lot of situations where they create a scenario like this
where you want to show actual possession, not just an attempt," said Re.
"But in those situations, you get consent from somebody. You have a
security officer who sets up an account, and you use that account number
in the sting. Then there's no harm, no foul.
"But you don't give out real information," Re added. "That's just
crazy."
USA Today: Wednesday, August 28, 1996
Citibank Tightens Rules on Disclosure to Law Enforcement
By Jeff Mangum
Stung by a sting that nabbed a Las Vegas man for possession of stolen
credit information, Citibank says it has changed how it works with law
enforcement agencies.
Citibank agreed in 1993 to give the U.S. Secret Service credit card
information on 35 customers, without their knowledge, to help catch a
man who eventually pleaded guilty. Customers' names, addresses, home
phone numbers, Social Security numbers, credit card numbers, available
credit lines and outstanding balances ``ended up with the defendant, his
lawyers and anyone else who got a copy of the case file,'' the Los
Angeles Times reported Monday.
``Citibank trusted that the criminal justice system would keep this
information safe and confidential,'' the bank said Tuesday. ``As it
turned out, that was a mistake.''
Citibank says a relative of the defendant subsequently contacted the
affected customers, asking them to join a class-action lawsuit against
the bank. That, spokesman Mark Rodgers says, prompted Citibank to
contact the customers and change its policy in 1993. ``Were we to
consent to a similar operation (now), for example, we would only do so
with the express consent of that customer,'' Citibank said Tuesday.
Federal law generally prohibits disclosure of financial records. But
there are exceptions. ``The general rule of thumb is there has to be a
subpoena or a person's consent,'' says Mitch Montagna, a spokesman for
AT&T;Universal Card. The American Bankers Association says ``99.9% of
the time, customer information is safe and secure.''
Denver Post: Tuesday, September 10, 1996
Editorial
U.S. Invades Privacy in Nevada Credit-Card Sting
Americans who say they worry about invasions of their privacy have a new
reason to fret: In a recent case, the federal government and a major
bank willingly gave a suspected crook the credit card numbers and
personal histories of citizens -- without their permission or knowledge.
The breach of privacy in this Las Vegas, Nev., case was egregious and
outrageous. The Clinton administration should reprimand the agents
involved, and Congress should amend the laws so that such an affront to
citizens' rights never reoccurs.
In the case, U.S. Secret Service agents wanted to snare a computer
operator who had expressed interest in illegally obtaining credit-card
information. They asked Citibank for the names, addresses, Social
Security numbers and other credit information on some of the bank's card
holders. Citibank complied with the request - but never got the card
holders' permission to divulge such personal information, according to a
story in the Los Angeles Times. In other words, law enforcement agents
handed a suspected credit swindler the very information he would need to
carry out a crime.
The suspect ultimately pleaded guilty to some of the charges.
Many of the card holders heard that their personal records were used to
bait a credit-card sting only when the defendant's father contacted
them. Others learned about the episode through a newspaper reporter who
was covering the case.
In theory, there are laws to protect consumers from people prying into
their credit histories without their permission. Obviously, these
statutes aren't nearly strong enough.
American Banker: Monday, September 16, 1996
FUTUREBANKING
Mondex, Moving Fast, Sees Long Trek To a Worldwide Cash Alternative
By JEFFREY KUTLER
Exactly a year passed between the start of the Mondex trial in the
southwest England town of Swindon and the creation of Mondex
International, the banking consortium that hopes to use the smart card
system as the basis for a global alternative to cash.
That was fast according to the calendar. It was also an eternity.
During those 12 months, National Westminster Bank, the new payment
technology's inventor and champion, rode a roller coaster between self-
congratulation and a skeptical press, between the celebration of an
unprecedented accomplishment and a storm of criticism from within its
own industry.
Even with the formation July 18 of Mondex International, enthusiastic
backing from banking powers as diverse as Wells Fargo Bank and Hongkong
& Shanghai Banking Corp., and the current cloning of Swindon in the
Canadian city of Guelph -- it relates locationally to Toronto as Swindon
does to London - the Mondex eternity continues.
The emotional pendulum still swings at Natwest Group headquarters in
London. And emanating from Natwest and from within the Mondex project is
a mix of messages that underscores how truly groundbreaking is their
attempt.
Win or lose, whether or not they are understood or praised by their
peers, the founders of the Mondex project have risen above the almost
weekly cycles of technological change and quarterly pressures on
earnings with a longer-term perspective antithetical to the traditional
ways of bankers and the banking industry.
"Natwest recognizes that Man does not live by short-term profits alone,"
group chief financial officer Richard K. Goeltz said in a recent
interview with American Banker. "There are things we have to bequeath to
our successors."
Mr. Goeltz -- who moved to New York this month as chief financial
officer of American Express Co. -- and others close to Mondex want the
world to recognize how far they have come in a year.
But the Mondex promoters are quick to point out that it is actually Year
6 since Natwest began to fund them. Today they look at a 10- or 15-year
horizon.
(Natwest will recover most if not all its development cost by issuing
about $150 million of stock in Mondex International. The bank expects to
collect further royalties as the system rolls out. Partner bankers do
not begrudge Natwest its return for risk taking.)
One gets the sense that Natwest's leaders were so well primed for the
long haul that it would take more than a few technical glitches and
negative newspaper stories to get their goat. Mr. Goeltz dismissed the
sniping from more tradition-bound competitors as "slings and arrows"
that never hit their mark.
Mr. Goeltz and other insiders knew, long before the Mondex International
membership roster became public, that the concept was attracting
interest. "Broad-scale cooperation" was a prerequisite, written into
Natwest's business plan, and 16 other "global founders" who came forward
July 18 found the case compelling enough to want to join in the
marathon.
"This is a process of change management - it's not like flicking a
switch," said Roy S. Pratt, deputy chief general manager of Mondex UK
Ltd., the British franchise co-owned by Natwest and Midland Bank Ltd.
"Our job is not to say, 'This is how it will be.' It is about trends and
responsiveness. To say anything is cast in stone at this point would be
presumptuous."
Mr. Pratt, 49, spent 31 years at Midland Bank before being "seconded" to
Mondex UK in 1994. His banking jobs were in treasury, asset/liability,
and portfolio management. He said his nontechnological background
enabled him to see the complexity of the phenomenon, to confront
necessary questions about the known and unknown quantities of a
reinvented payment system.
"People always want to ask about take-up (acceptance) rates, how fast
this will happen, but I am reluctant to make blanket statements," Mr.
Pratt said. "Mondex will mean different things to different people. It
will not be the same at Exeter University (where it is being introduced
this fall) as it is in Swindon.
"There is not one proposition or growth rate. What is a critical mass
for one segment will be different in another. A carpark will not be the
same as a bus. You might call each a micro-Mondex economy.
"This is a change process that will be based on value exchange on a
just-in-time basis," Mr. Pratt continued. "It is not a product like a
loan or deposit package, or even a payment mechanism. It is not
mono-dimensional.
"And it's not just an issue for bankers. We respect the integrity of the
payments process, but we also have a responsibility to society."
Such words are hardly bankerly.
To be sure, Mondex has rigorous underpinnings. The bankers' thought
processes are logical. The strategic plans passed muster with "some of
the most sophisticated, hard-nosed bankers in the world," Mr. Goeltz
said.
"Mondex does have tremendous social implications, not least in terms of
what it can do for welfare payments and pensions," Mr. Goeltz said
before his recent departure for American Express. By automating cash "it
reduces friction in the economy.
"But the implications for society were not the motivation for Mondex. It
was to serve customers better and generate a return for shareholders.
"What's interesting about Mondex was not the technology," Mr. Goeltz
went on. "The technology was a facilitator. This is one of the few
products I've seen in which all three participants in the value chain --
banks, retailers, and customers -- benefit."
The enthusiasm carries over to outsiders - even some who have been
lumped among the critics - to a point.
"The richness, the robustness of the technology, is fantastic," said H.
Eugene Lockhart, president and chief executive officer of MasterCard
International. (MasterCard held negotiations with Natwest to buy into or
participate in Mondex, but at the same time its European affiliate,
Europay International, was developing the competitive Clip electronic
purse system.)
For more than two years, Mr. Lockhart has insisted on seeing smart
cards' "business case," and even as MasterCard launches experiments
around the world he is still not completely satisfied.
"Let's assume there is a business case," he said. "The opportunity is
that we have this new technology platform that can do a lot of things,
stored value being only the first manifestation. "But there is a big
problem: How on earth do you grow that system in millions of other cases
just like Swindon?"
Swindon, for now, is "the case."
Mondex UK's overly optimistic projection of 40,000 cardholders in the
city of 190,000 people set off the bad press. In reality, the 10,000
that signed up within 12 months weren't bad news at all. That's almost
25% of the combined Natwest-Midland customer base in the area.
Mondex said its surveys showed 66% of the cardholders said they
preferred Mondex to cash. Average card loads were the equivalent of $35
to $45, and the majority of transactions were under $7.50.
Perhaps more to the point, it is hard to find a storefront, public
phone, or any type of payment device in the commercial center of Swindon
that does not accept Mondex. The banks signed 600 merchants, double the
number accepting MasterCard and Visa, which stands to reason for a cash
replacement.
"You can actually go cashless," said Mark Gordon, Mondex International's
head of marketing. "It's not a big deal when you present Mondex at the
tills."
While Mondex has been selective in its data disclosures -- no one denies
that its transactions are a small percentage of the Swindon total -- Mr.
Gordon and his team have been more than hospitable in letting the world
come view Mondex. Banker delegations are commonplace, often gathering at
the "Mondex Store" in the town center before setting out to observe and
test merchant acceptance.
Hardly a day goes by without the visit of a television crew. Many come
from Asia, where Mr. Gordon believes "Mondex will really fly." (A Hong
Kong pilot is set for late this year, and smart cards of various kinds
are already prevalent in Singapore, Taiwan, and elsewhere in the
region.) "They see this as a city of the future," he said, "like
something out of 'Blade Runner.'"
The Mondex staff tries to keep the visits unobtrusive, but some of the
merchants were willing to pay the price of unanticipated stardom.
"Our town center store is small," said Bob Upshall, manager of the
Sainsbury supermarket, part of one of Britain's biggest chains. "Having
Mondex raised our profile and provided a morale boost."
At the corporate level, Sainsbury was eager to participate in Mondex
because "it didn't want to be left behind." So the smaller,
convenience-oriented Swindon outlet, which otherwise might have relied
for years on older computers and point of sale equipment, got an upgrade
on a par with many "superstores," and Mr. Upshall said, "My staff loved
it. A positive staff is a plus for customer take-up."
Sainsbury, a Midland Bank customer, invested 45 minutes per cashier in
Mondex training and found the system was so easy to grasp that it didn't
have to deploy, as anticipated, demonstrators in the checkout lanes.
Mondex volumes were running at less than 0.5% of sales at the three
Swindon stores -- slightly lower in the town center location than at the
larger branches on the outskirts of town. Mr. Upshall said an incentive
offer in May and June of a five-pound voucher (about $7.50) for every
50- pound ($75) shopping trip brought in transactions well above the
average ticket of five pounds in-town and 30 pounds ($45) elsewhere.
"Whether smart cards will be in Mondex or other forms, they are here to
stay," Mr. Upshall said. He gauged customer reaction as "very positive,"
though mainly among early adopters. He himself likes Mondex as a
consumer -- "I use it in the canteen all the time" -- and as a merchant,
because it streamlines the cash-handling tasks that require two to three
full-time positions in the supermarket's back office.
Nearby in McElroy's, a local department store, Vince Ayris accepts and
encourages Mondex payments at his shoe repair and key-making stand. Mr.
Ayris has been in the business 17 years, is a well-known man about town,
and so strongly believes in Mondex that he essentially sold it to the
local rugby club, where "we use it quite a lot. I find I'm more careful
about spending money (with Mondex) than with cash, and it's easier than
small change."
Mr. Ayris admitted to being "a bit skeptical at first," but he has
become so strong a booster that Mr. Gordon felt he had to deny that Mr.
Ayris is in Mondex's employ.
"I don't give money away to a bank like I do with a MasterCard or Visa
discount," the merchant said. "There is no problem with fraud or
counterfeit.
"I have more over-ring errors on the till than on Mondex terminals.
Every transaction is documented so disputes are more easily resolved"
than with cash.
And because the Mondex terminal is smaller than a cash register, "I have
more room for selling product."
Mondex is also proving itself at a multiplex movie complex, part of the
MGM chain that Virgin Enterprises recently acquired. John Keil, the
manager, said he "needed no convincing" to accept Mondex at every point
of sale. "We saw the benefit immediately. Any way at all to take cash
out of the system, the better.
"The bigger the business, the more problem cash is," Mr. Keil went on.
"Any major company sees the benefits in the technology."
Like the supermarket, the MGM outlet easily won staff support. "Most of
them are into gadgetry," Mr. Keil said.
It also encouraged sales by cutting Mondex users' ticket price to about
$4.90 from $6.80. The transactions are still a small portion of the 30%
of in-person box-office sales done on plastic cards. (Another 30% are
advance sales by phone; Mondex has not yet been accepted that way.) Mr.
Keil said he is looking forward to having "one box" that can accept all
cards. Even so, he said Mondex was "very flexible, requiring no change
whatsoever to our system. It was slotted right in ... They made their
system fit ours."
"I think the system will take off eventually," Mr. Keil said. His only
regret is that because he doesn't live in Swindon, he can't use Mondex
more than he does.
It is as if Mondex has succeeded at recruiting its merchants as change
agents. Time will tell if they are still on board when Mondex begins
costing them something.
"The chip brings a fundamental change," said Mr. Pratt of Mondex UK.
"You feel as if you are shaping the future.
"When the market begins using it to create its own needs and to solve
its own problems, that's when the real thrill will come -- and a surge
in usage."
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Dr.Dimitri Vulis KOTM
Brighton Beach Boardwalk BBS, Forest Hills, N.Y.: +1-718-261-2013, 14.4Kbps
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