[dvdvol] Re: Trouble e-mails 01

[Aaron Cannon]

Great advice.  Thanks Jay.

I have also had problems with Egypt packages, though that's from
before we were filling customs forms routinely.

Aaron

On 2/13/10, Christa & Jay Toser <user5013 at aol.com> wrote:
> Hi All,
>
> I am Jay Toser from Fall River, WI. For right now, I am the kind of, the
> secretary for the DVD Project. I get a copy of the e-mails whenever someone
> writes to     cd2010 at pglaf.org
>
> There are a number of STANDARD complaints that I receive. Enough complaints,
> that I have written a STANDARD reply.
>
> Actually, in the advertising business (my previous occupation), this is
> called a boilerplate. If you ever get a complaint such as this, here is my
> response:
>
> Complaint----
>
> Sir,
> I requested you for E-book DVD.I think you received my request and
> mailed me the DVD pack before 30 days ago.But yet I do not get any CD
> pack in my hand though it had gone 30 days.So sir I requested you to
> take emergency step so that I can get these DVD.
> If any wrong address or any other problem happened I think you will inform
> me.
>
> your best regards
> Rashed
> Chittagong,Bangladesh
>
>
> Response----
>
> I talked to the Post Master here, but she was not really helpful. Although
> she thought a package to <COUNTRY> should have arrived by now, her first
> advice was to wait another week or so.
>
> It really does take about six weeks for simple, small packages to get to
> <COUNTRY> from America. Your package may just have been unlucky.
>
> Please let me know if you don't get it by <EXACTLY TWO MONTHS>. I will send
> a new package. I am sorry for the delay, but I cannot control how the rest
> of the world works.
>
> Jay Toser
> user5013 at aol.com
>
>
> Below, not for inclusion in the above boilerplate:
>
> The Political World is full of land mines. Any package to India takes about
> six weeks. This person is just worried that we never sent the package at
> all. That's it -- there is no hatred, there is just worry. Please, if you
> get a message such as this, respond as diplomatically as possible.
>
> Just as a couple Rules of Thumb:  (assuming the person who mailed, lives in
> America)
>
> 1) Anything mailed inside North America (Mexico, Canada, America) should
> arrive within two weeks. If you get a complaint of non-delivery, --
> apologize, and send another package.
>
> 2) Anything mailed outside North America to Europe (meaning the European
> Union) should arrive within four weeks.
>
> 3) Anything mailed elsewhere in the world -- TO A NON-REPRESSIVE GOVERNMENT,
> will take a minimum of six weeks.
>
> 4) Repressive Governments:
>
> Hey Folk, if you have information on any of these, I would wish you post it
> here!!
>
> Iran: 50-50 chance the package will be delivered at all. Time: Six months at
> a minimum.
> Vietnam: If the address is complete and correct, it will be delivered. Time:
> three months. If the address is wrong, 50-50 chance you will get the package
> returned.
> Palestinian Territories: Will be delivered: Time: Four months.
> Yemen: Will never get there.
>
> As always, If you get a complaint of non-delivery -- and it seems like the
> package REALLY DID get lost in the mail;
>
>  Apologize, and send a duplicate package.
>
> Hope this helps.
> Jay Toser
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