copy-pasted log of chat with geico support online the "get transcript" button is giving an error. You: My registration was revoked. An officer said it was lack of insurance. Can you help? 10:24 AM GEICO AI Assistant: I'm having trouble understanding your request. Try asking in a different way. 10:24 AM You: My Massachusetts registration was revoked due to a false electronic cancellation. I need you to perform a Verify Registration Insurance (VRI) electronic transaction to push an active e-Stamp to the Mass RMV ATLAS system immediately. 10:24 AM GEICO AI Assistant: No problem. I can send your message to a live agent to help with that. GEICO AI Assistant: Would you like to chat with one now? 10:24 AM You: Yes, Let's Chat 10:24 AM Desiree joined chat at 10:24 AM Desiree: Hi, this is Desiree and I'd be happy to take a look at your policy! To start, what is your first and last name? 10:24 AM You: Karl Semich 10:24 AM Desiree S: Thanks very much Karl! Happy Friday Eve 😊& Thanks for being a part of the GEICO family 🎉 how can I help today? 10:25 AM You: My vehicle was towed due to bad plates. The officer says my insurance is bad. The MassRMV site says my registration is revoked. An AI informed me this means there was a digital glitch and Geico needs to recertify my coverage electronically. 10:26 AM == at this point while copy-pasting a transcript the session was obstructed by a feedback prompt, and upon completion of the prompt, all my messages disappeared from the window, leaving only the agent's messages. == Desiree S: Im sorry to hear that and will be glad to review this for you! Is this for the 2021 RAV4? 10:27 AM Desiree S: got it! can you verify the VIN pls? 10:27 AM Desiree S: thanks! one moment pls 10:29 AM Desiree S: thanks Karl! 10:30 AM Desiree S: I appreciate your patience! rest assured I've personally submit your proof of coverage confirming the vehicle has been insured since 2/19/26. pls allow up to 24 hrs for this to be received by the RMV 10:32 AM == this is around the point in the conversation where I sent my previous email while waiting for Desiree to type or such. on return none of my messages would go through and logs would not download, but at the time my messages were still showing. == Desiree S: Is there anything else I can help with to make sure you've received very satisfying service?💙 10:33 AM Desiree S: Hi! Are you still with me? Just making sure we're still chatting! 10:36 AM Desiree S: I haven’t heard from you in a while. If you need anything else, please reach out. I’m going to disconnect the chat. Thank you for insuring with GEICO! 10:38 AM