Re: Why Companies are Poor at Finding Bugs

At 06:53 PM 1/9/96 -0800, Tim May wrote:
And this has always been a major role of extra-corporate agents: safety inspectors, insurance companies, independent testing laboratories, and so on. The in-house testing departments are frequently inclined to overstate concerns (known universally as "CYA," for "cover your ass"), so it is not surprising that their concerns are often treated as a non-urgent matter. Until a crisis happens, then they are lambasted for not having spoken up more loudly and more forcefully.
I have seen this before in a number of companies... I think it is becuase alot of management is trained to think of things in the positive. To try and put the best spin on any situation... On the other hand, people of a technical bent tend to think of things as problems to be solved. Such an outlook is seen as negative. The two outlooks seem to conflict on many levels. Such outlooks from management tend to delay resolution of problems until it is too late...
This was true in ancient Sumeria, in the early factories in Europe, on the communes in China, and in the high-tech labs of today. An easily understandable mixture of psychology, systems analysis, group dynamics, economics, and evolutionary game theory.
You forgot the works of Machivelli... Alan Olsen -- alano@teleport.com -- Contract Web Design & Instruction `finger -l alano@teleport.com` for PGP 2.6.2 key http://www.teleport.com/~alano/ "Governments are potholes on the Information Superhighway." - Not TCMay

Alan Olsen writes:
Until a crisis happens, then they are lambasted for not having spoken up more loudly and more forcefully.
I have seen this before in a number of companies...
Anyone more interested in these sorts of organizational behavior things should read Peter Senge's "The Fifth Discipline". (Either that or "Dilbert".) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ | Nobody's going to listen to you if you just | Mike McNally (m5@tivoli.com) | | stand there and flap your arms like a fish. | Tivoli Systems, Austin TX | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
participants (2)
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Alan Olsen
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m5@dev.tivoli.com