The Wall Street Journal, October 31, 1995, p. B1. It's Time You Became A Manager of Change, The Consultants Say [Excerpts] Rapid innovation and product introduction require a nimbleness lacking in many corporate bureaucracies. "There's an intrinsic need to improve your effectiveness at managing change -- whatever form it takes," says David Nadler, chairman of the New York-based Delta Consulting Group. Change-management boosters are also telling managers to learn about "knowledge management" as a means of achieving their new goals. Knowledge management attempts to make fuller use of internal information networks. The consulting units of Arthur Andersen, Ernst & Young and Price Waterhouse are peddling systems to collect, store and distribute knowledge. Andersen designates "knowledge managers" who monitor traffic through its Lotus Notes e-mail software and store valuable information on a CD- ROM. The disk contains 16,000 pages on everything from performance measurements to employee motivation. One problem with the system: "It's so difficult to tie knowledge-management systems to bottom-line improvement," says C. Jack Grayson Jr., whose American Productivity and Quality Center co-sponsored a knowledge-management symposium with Arthur Andersen. "That just feeds suspicions that it's just another fad." It's also difficult to get employees to contribute to the information pool [fearful their jobs may vanish after overt knowledge-transfer, hence, the appeal to managers for systems that covertly siphon knowledge and record grounds for dismissal]. ------ WSJ, October 24, 1995, p. A24. Privacy Laws Are Lax On New Technology, Federal Agency Says Washington -- Inconsistent privacy laws let companies sell sensitive information about consumers who use new communications technologies, the Clinton administration warned. In a report, the Commerce Department's National Telecommunications and Information Administration called on communications companies to tell customers if they plan to sell information about what they watch or whom they call, and to make it easy for customers to squelch the disclosure of sensitive information. Federal regulations allow people to ask their phone company to keep information confidential, but the rule generally doesn't apply to small phone companies or wireless phones, according to the report. Laws that prevent video stores from disclosing what movies customers watch don't apply to pay-per-view services by satellite-television providers. And while a 1986 law prevents on-line computer services from snooping into electronic mail, it doesn't prevent the services from selling information about who e-mailed whom, and what the topic was, the report noted. The Commerce Department stopped short of calling for legislation to close the gaps. But "if industry doesn't do it, consumers will demand that the government do it," predicted Larry Irving, assistant commerce secretary for communications and information. Industry representatives played down the privacy loopholes. Ronald Plesser, a Washington attorney who represents online services and direct marketing firms, said, "I know of no example of anybody trafficking in e-mail descriptions." A spokeswoman for Hughes Electronics Corp.'s DirecTV said, "We do not release names of customers that ordered movies. -----