Well just another bit of information. On their FAQ they say to mail to shops@marktwain.com for more information on merchant accounts. Well the address does not exist. Not a very good start. I hope the get their act together.
They STILL haven't fixed that? I complained about it to Trotter on Sunday night. It looks a lot like the marktwain.com doman is run by SPS Productions, and that MTB doesn't have direct control over something as simple as adding a mail alias. FWIW, I have heard some nice things about MTB _as a bank_, but they not only seem technically clueless, they seem to have made a very poor choice in outsourcing the technical aspects of this job. They also appear to have _no clue whatsoever_ about how to market this service. When three reasonably intelligent people can obtain three _completely different_ ideas of how the MTB e-cash accounts are set up, they're in a world of hurt, 'cause most people aren't even going to take the time. Aaaargh! Also, http://marktwain.com is the home page for this SPS Productions outfit... these are apparently the ones responsible for the look of their web page (at first I thought that MTB had interpreted the request to "fix their web page" as a request to "tart it up", but it turned out to be the page for these other folks.) They appear to be located in Wisconsin, of all places. Also, an outfit called "MIDS.com" (M&I Data Services) seem to be involved in this. Another outfit from Wisconsin. Weird. (Time to look at a map and see where Wisconsin is wrt MO. I think they're both in the middle. :-) I may be guilty of a bit of crass regionalism, but Wisconsin is not a place I associate strongly with either outstanding graphical design or with Internet savvy. Mostly I think of cheese... and certainly these folks turn out some cheezy web pages. Also, I think any organization that thinks "WorldWide Wizdom (tm)" is an appropriate name for a financial advice column needs to have a marketing department transplant. And they should really lose that ghastly black background. It makes the page look like a velvet painting. (heavy sigh)