Here's some excerpts from a speech by Coleta Brueck, Project Manager, Document Processing system, at the Internal Revenue Service, that she gave at the Computer Press Association Awards luncheon in New York on April 15th. I was at the lunch, but the transcript of the speech just arrived today. The ellipses are mine, but I think I'm not distorting what she said. She started by explaining that their current systems are functionally based on punch card systems from the 1950s, and they want to get more stuff on-line so that when you call with a question, the person at the IRS can retrieve a copy of your records while you're still on the phone. But then: "We should be able to provide you on-line access to that information. ... You will have the availability to know what your current account information is, very much like if most of us who have an American Express Card, you can call -- you don't really know where that 800 number goes, but what you do know is when that person answers your call, they have your complete account information. ... They can give you information on your account, they can update your account, or they can provide you futuristic looks into your account as to where you might be next year, even, for filing tax returns. We've often talked about, and this is the terminology that I used when I was in on a task group, we've talked about the "golden eagle" return. This is the golden -- or gold American Express Card return. At the end of each year, if you have an American Express Card, you get a gold account summary of what you've done for the year. ... Basically, what I say is that if I know what you've made during the year, if I know what your withholding is, if I know what your spending pattern is, I should be able to generate for you a tax return so that I only come to you and tell you, 'This is what I think you should file for the next year, and if you agree to that, then don't bother sending me a piece of paper.' ... But I am an excellent advocate of return-free filing. We know everything about you that we need to know. Your employer tells us everything about you that we need to know. Your activity records on your credit cards tell us everything about you that we need to know. Through interface with Social Security, with the DMV, with your banking institutions, we really have a lot of information, so why would you, at the end of the year or on April 15th, today, do we ask the post office to encumber themselves with massive numbers of people out there, picking up pieves of paper that you are required to file? ... We could literally file a return for you. This is the future that we'd like to go to." Lest there be any doubt, she was entirely serious, and she clearly expected that that we'd all think this is as wonderful as she does. Regards, John Levine, johnl@iecc.com, jlevine@delphi.com, 1037498@mcimail.com