grarpamp at gmail.com
Wed Jun 14 22:09:50 PDT 2023
Brilliant idiot buys himself a Spying Whore named Alexa,
gets exactly what he paid for... fucked.
Amazon Locks Man Out Of Smart Home Devices Over False Racism Claims
Amazon locked a Microsoft engineer out of his smart home devices for
nearly a week after a delivery driver accused him of uttering a racial
According to a June 4 blog post on Medium, Brandon Jackson found
himself locked out of his Amazon Echo Show on May 25. When he
contacted customer service, he was given the number of an Amazon
executive - which he thought was a scam.
"When I connected with the executive, they asked if I knew why my
account had been locked," he wrote. "When I answered I was unsure,
their tone turned somewhat accusatory. I was told that the driver who
had delivered my package reported receiving racist remarks from my
Jackson, who is black, said that the accusation was improbable, as
many of the delivery drivers in his area are the same race - thus, the
racial slur was "highly unlikely."
Jackson tracked down the time that the driver would have dropped off
his package (May 24 at 6:05 p.m.), and compared it to footage from
his home at the time of the incident - revealing that nobody was home
at the time of the delivery. Instead, Jackson thinks that his Eufy
automated doorbell said to the driver "Excuse me, can I help you?"
"The driver, who was walking away and wearing headphones, must have
misinterpreted the message," wrote Jackson, adding that even after he
shared the evidence with Amazon, his account remained locked.
"Despite numerous calls and emails, it wasn’t until Friday afternoon
[on May 26] that I received confirmation that the investigation had
started," he wrote, adding that it wasn't until May 31 that access was
In a statement to NTD News, Amazon said: "we learned through our
investigation that the customer did not act inappropriately, and we’re
working directly with the customer to resolve their concerns while
also looking at ways to prevent a similar situation from happening
More via the Epoch Times;
Impact of the Lockout
While he was locked out of the Amazon account he typically used for
his smart home devices, Jackson said he had already thought ahead
about alternate ways to control his devices.
“I already had everything set up so if something did fail I have
fallbacks so I wasn’t truly in the dark,” Jackson explained in a
subsequent video post about the experience. “But I wrote [my blog
post] from the perspective of someone who—what if they didn’t do all
Jackson, who is an engineer at Microsoft and is relatively tech savvy,
shared his concerns for owners of smart home devices who don’t have
the same knowledge base and find themselves locked out in a similar
He said the incident led him to lose trust in Amazon due to how it
kept him locked out through the duration of the ordeal.
“I fully support Amazon taking measures to ensure the safety of their
drivers. However, I question why my entire smart home system had to be
rendered unusable during their internal investigation,” he wrote.
Jackson also argued that Amazon or other companies shouldn’t be able
to block people from using the products they purchased because they
expressed the wrong opinions.
“If you bought a toaster right, it doesn’t matter what you did, how
bad of a person you were how good of a person you are, you still own
the toaster at the end of the day right?” Jackson said. “And if you
really did do something that was so horrible and bad that shouldn’t be
Amazon or Google or Apple’s call to do anything about that. You know,
we already have a system set up for that and that’s what you should be
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