My contacts have been deleted [Incident: 140202-009907]

[Cari Machet]

incredibly bizarre

keep me posted about how it goes ... crazytown

On 2/2/14, jim bell <jamesdbell9 at yahoo.com> wrote:
>
> Incidents:   140126-043015   140127-126735  140127-132061   140128-041612
> 140128-126181   140202-010643   140202-009907
>
>
> I have discovered this article, showing that Yahoo staff like to play games
> with customers, trying to dissuade them from re-activating old accounts.
> But my issue, today, is far stronger:  I did not allow an account to become
> 'old' and 'unused':  My account (jamesdbell8 at yahoo.com) was quite literally
> taken from me, one week ago while I was trying to use it daily, even
> hourly.  (I am now using a new account, 'jamesdbell9 at yahoo.com', to
> communicate with you.
>
>      Do not try to convince me that you have 'lost' my data.  That's not
> possible.  No doubt Yahoo has backups of backups of backups.  The data IS,
> indeed, 'there', somewhere. And if it's not 'there', it's in the NSA where
> you illegally sent it as it was being generated.  Maybe you don't want to
> take the time and trouble to access it and restore it to my use, but that
> merely shows how callous, rude, and malicious your staff really is!  Fix the
> problem immediately so I am only temporarily damaged, not permanently
> damaged.
>             Jim Bell
>
>
>
>
> ________________________________
>  From: jim bell <jamesdbell9 at yahoo.com>
> To: Yahoo Customer Care <customercare-en at cc.yahoo-inc.com>
> Sent: Sunday, February 2, 2014 1:05 PM
> Subject: Re: My contacts have been deleted [Incident: 140202-009907]
>
>
>
> Incidents:   140126-043015   140127-126735  140127-132061   140128-041612
> 140128-126181   140202-010643
>
> I am talking about restoring both my contacts and my emails in account
> 'jamesdbell8 at yahoo.com', NOT 'jamesdbell9 at yahoo.com .  I have gotten some
> (effectively) rude and certainly unhelpful emails from Yahoo staff claiming
> that my account is supposed to be deleted soon.  I have repeatedly
> challenged your staff's original assertion that the account was stopped due
> to 'abuse'.  Due to recent public news reports, it appears that millions of
> Yahoo email accounts were 'hacked', or at least were attempted to be
> 'hacked'.   You staff has, negligently and rudely, never acknowledge the
> existence of this 'hacking' in regard to my own email account.
>  Effectively, you blamed me for something that (maybe) somebody else did.
> I believe that your software reacted very badly to whatever malicious
> attempts were made against my email:  I think your system has effectively
> deleted my account ONLY due to your own mistakes, not specifically the
> actions of some 'hackers'.
>    You need to EXPLAIN what has actually happened, why it had the effect on
> my email account that it did, apologize, and then immediately restore the
> account (including all emails and address book entries) to me.  And, you
> must do so IMMEDIATELY.
>        Jim Bell
>
>
>
>
> ________________________________
>  From: Yahoo Customer Care <customercare-en at cc.yahoo-inc.com>
> To: jamesdbell9 at yahoo.com
> Sent: Sunday, February 2, 2014 12:31 PM
> Subject: My contacts have been deleted [Incident: 140202-009907]
>
>
> My contacts have been deleted
>
>
>
> Recently you requested personal assistance from our on-line support center.
> Below is a summary of your request and our response.
>
>
>
>  Subject
> My contacts have been deleted
>
>  Discussion Thread
>  Response Via Email (Curtis) 02/02/2014 12:31 PM
> Hello Jim,
>
> Thank you for contacting Yahoo Mail.
>
> I went to restore your contacts, and the only files I could restore from
> only contained the same contacts you have in your Address Book already. No
> action was taken.
>
> I tried every option to restore your missing Yahoo Contacts, but
> unfortunately, I wasn't able to get them back for you. The good news is that
> you can keep this from happening again by making the occasional backup copy
> of your contacts. Here's how to export them as a CSV file.
>
> Exporting your Yahoo Contacts as a Comma Separated Value (CSV) file
>
> 	1. Sign in to your Yahoo Contacts page.
> 	2. Select Actions | Export All.
> 	3. Select the Export Now button that corresponds to the application you
> would like to export to.
> 	* If you're not sure, click Yahoo CSV. This file type can be easily
> imported into Yahoo Contacts.
>
>
> All of your Yahoo Contacts are now saved in a CSV file on your computer,
> which is readable by Yahoo Contacts and programs like Microsoft Excel.
>
> 	* To make it easier to find this CSV file in the future, we recommend
> moving it to a folder on your computer that you'll remember, or writing down
> its location.
> 	* You can make changes to the data in the file if you wish, as long as you
> don't change the field names in the first row of the file (changing these
> field names will make the file unreadable by Yahoo Contacts).
>
> Need help with something else?
>
> 	* Learn how to request restoration of email or instant messages.
> 	* If you have any other concerns that you need to contact Yahoo for, please
> submit another inquiry through our Yahoo Contacts help form.
> Thank you again for contacting Yahoo Mail.
>
> Regards,
> Curtis
> Yahoo Customer Care
>  Auto-Response 02/02/2014 03:18 AM
> This is an automated message acknowledging your recent submission for help
> to Yahoo Customer Care.
>
> Please do not reply to this automated message as replies will not been seen
> or answered by a Yahoo Customer Care representative.
>
> * If you reported abuse, we will investigate and take action where
> appropriate, and may be contacted if additional information is required to
> complete our investigation. We appreciate your efforts to make our community
> better.
>
> * If you are submitting a
> request for assistance, or asking a question, a representative will respond
> as soon as possible.
>
> Your Incident ID is: 140202-009907
>
> Sincerely,
> The Yahoo Customer Care Team
>
>
>
>
> We will assume your issue has been resolved if we do not hear from you
> within 72 hours.
>
> Thank you for allowing us to be of service to you.
>
> [---001:002237:33423---]


-- 
Cari Machet
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carimachet at gmail.com
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Twitter: @carimachet <https://twitter.com/carimachet>

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