Customer Service Inquiry/Feedback

[ECAREONLINE]

Dear Michael,

Thank you for your inquiry.

In order to be able to run a website on your @home.com connection, you will need to go to Member Services and activate your webspace. For related information select the WebSpace index in the Help Guide. There 
are pointers to FTP applications for Windows and Macintosh users. 

This information, as well as other important information regarding your 
@Home service can be found in the @Home User Guide. Visit our enhanced 
@Home Help by clicking on the Help link at the top of the @Home page or at http://home-help.excite.com/ 

If there is anything else we can help you with, please contact us.  Thank you for choosing Comcast at Home.

Melanie
Comcast @Home
E-mail Response Specialist



Original Message Follows:
------------------------
Thank you for the prompt response.  I've attached the original email 
question and the response I received.

Thank You
Michael Corbin

At 10:27 AM 8/29/2001 -0400, you wrote:
>Dear Michael,
>
>In order to better assist you, please provide us with more specific =
>information as to what you are asking so that we may respond with a =
>specific answer.
>
>Thank you for your cooperation



Dear Michael,

Thank you for your inquiry.

Here's what you get FREE with @Home WebSpace:

+ 10 MB of disk space on our WebSpace server for your Web pages.
+ Up to 300 MB/month of bandwidth (i.e., people viewing your pages).
+ Use of advanced features like Java and JavaScript to your heart's content.
+ Online account management (in Member Services) for checking disk space 
and for viewing usage information.
+ Online help and hints for HTML authoring, uploading your files, and other 
fun stuff.

Your web pages are viewable at this URL (Where you substitute your username):

http://members.home.net/username/

In case you were wondering, all @Home users have URLS which start with 
http://members.home.net/

Activate WebSpace:

1)  On the @Home home page, click Member Services from the main @Home homepage.
2)  click WEBSPACE.
3)  Enter your username and password, and submit the form.
4)  Click "Activate" to enable your WebSpace.

For related information select the WebSpace index in the Help Guide. There 
are pointers to FTP applications for Windows and Macintosh users.

This information, as well as other important information regarding your 
@Home service can be found in the @Home User Guide. Visit our enhanced 
@Home Help by clicking on the Help link at the top of the @Home page or at 
http://home-help.excite.com/

If there is anything else we can help you with, please contact us.  Thank 
you for choosing Comcast at Home.

Melanie
Comcast @Home
E-mail Response Specialist



Original Message Follows:
------------------------
Name: Michael Corbin

Address: anonymous
City: Rawlings
State: MD
Zip: 21XXX

Phone-Day: (301)729-XXXX
Phone-Eve: (301)729-XXXX

Email: cypherpunks at toad.com

Re: Customer Service Inquiry/Feedback-
Comments:
What do I need to do to be able to run a website on my @home.com
connection?

My friend is running one and Id like to do the same.

www.isparian.com
24.180.233.36