Moving beyond "Reputation"--the Market View of Reality

[Declan McCullagh]

At 08:15 AM 11/26/2001 -0800, David Honig wrote, quoting me:
> >Reputation capital is more valuable a term when describing traits that
> >are less subjective. When dealing with an online ecash bank, you may
> >want truthfulness and reliability and good customer service (for
> >example), which are less subjective than "interesting political
> >opinions."
>
>But what counts as  "good customer service" varies by culture
>and person, much like whether WSJ publication helps or hurts.

True, in part, but it's far less subjective. We can measure GCS by 
time-to-answer-phone, number-of-busy-signals, etc. Other metrics, like 
is-your-bank-account-available-or-not, are even less subjective.

-Declan