ABC News on internet telephony
jim bell
jimbell at pacifier.com
Sat Jul 20 13:57:04 PDT 1996
At 02:12 AM 7/19/96 -0500, snow wrote:
> It is my understanding that billing is one of the biggest headaches
>and expenses for a phone company. Going to a flat rate would solve a
>decent amount of that wouldn't it?
I've heard it claimed that billing and customer service is half of their
costs, at least. If that's the case, then "flat rate" billing can't be far
behind. Prodded by "free" Internet phone, they can't avoid it for much
longer.
Jim Bell
jimbell at pacifier.com
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