[ot][spam][log] Asking Amazon Support About Search Misbehaviors
Me: "amazon, why do I get different search results than what I type in if I search for non-sponsored items" Amazon: while(1) { connect_associate(); try_example_search(); associate_connection_dropped(); find_new_associate(); } i'm in their chat atm, thinking of logging all the associates names so as to count them while I wait.
1. 5:05a Sameer 2. 5:08a Kajal [kajal calls me twice. my phone doesn't ring, instead reporting missed calls. continued by chat.] 3. 5:20a Damion 4. 5:23a Meena 5. 5:30a Vinoth Kumar 6. 5:32a Nilesh after nilesh I sent above email. coincidentally nilesh stayed on. nilesh recommended I wipe my history as a troubleshooting step. I used private browsing mode instead. another solution would be to launch a new browser profile, with empty history that can be freely wiped. it's likely technicaly illegal to recommend this troubleshooting step (because it gives corp a clear path to delete evidence of website misbehavior, and there are multiple equivalent alternatives), law likely needed if not. nilesh runs into an issue preventing filling out a form, and also wants to transfer to phone support. 5:54a contacts their lead for support 6:00a [meanwhile, my body starts spasming when I mention amnesia issues to nilesh regarding trouble calling back later. i'm exciting that i'm finally logging eeg (brainwave) a little bit again. different story.] this time I got a ticket id, haven't gotten that before. V555668145. moves from chat to email. Note: scrapy-selenium looks like a project for driving the scrapy web scraping library via selenium.
No previous messages Messaging Assistant | Customer Service Hi! It's Amazon's messaging assistant again. So, what can I help you with? 5:00 AM search results when sorting by price 5:00 AM Messaging Assistant | Customer Service Ok, you can chat with an associate now or request a call back. You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer? 5:01 AM Chat with an associate now 5:01 AM Messaging Assistant | Customer Service If you have details you think would help the associate, type them here. An associate will join the chat. 5:01 AM M Messaging Assistant has joined & will be ready to chat in just a minute. When I put 'male round header' into the search, sort by price low to high, and filter by prime only, i get results that are not male or not round 5:01 AM Messaging Assistant | Customer Service Hello, this is Sameer, from Amazon customer service. I'm here to help you today. Can you tell me more about your concern? M 5:03 AM the search is giving me results other than what I type, when I sort by lowest price and filter by prime delivery pin headers can be round or square, male or female. i want round male ones. it doesn't show me this. it only shows me female or square, when i put those filters in. 5:04 AM Messaging Assistant | Customer Service I'm sorry to hear that. Let me check this for you. M 5:05 AM round is less popular, so the round ones are going to all say "round" in the title. i don't know how to make the search only show this. 5:06 AM Sorry, Messaging Assistant ’s connection dropped. A new associate will join the chat soon K Kajal has joined & will be ready to chat in just a minute. Kajal | Customer Service Hi this is Kajal how may i help you? K 5:08 AM hey, as in the brief preceding chat log, i'm having trouble getting search results for a certain kind of pin header. it keeps showing me a different kind. 5:09 AM Kajal | Customer Service I’d like to ask for a minute so I can look into this for you . K 5:10 AM ok 5:10 AM Kajal | Customer Service I Will arrange a call so our team will help you out please provide number K 5:13 AM +1 207 518 8256 5:14 AM Kajal | Customer Service You will receive a call now Have you received a call? K 5:16 AM i missed a call from Dato Daud House at 5:15 am. not sure why my phone didn't ring. looking into it 5:16 AM Kajal | Customer Service You will receive a call now K 5:17 AM i'm not receiving calls atm it seems. it missed the next call. this is a problem on my end. can we proceed by chat? 5:18 AM Kajal | Customer Service A member of our Special team will be the perfect person to help you with this. Please allow me a moment while I connect you to them. K 5:20 AM D Damion has joined & will be ready to chat in just a minute. Damion | Customer Service Hello , this is Damion, I will be further assisting you today. I trust you're well. Please allow me a moment to review the above information D 5:20 AM Hi, Damion, I trust you're well, too. 5:21 AM M Meena has joined & will be ready to chat in just a minute. Meena | Customer Service Hello, My name is Meena. I'll be glad to help you today. Please allow me 2 minutes while I'll review your previous conversation. M 5:23 AM Sure 5:23 AM Meena | Customer Service let me connect you with my concern team who will help you out with this. please stay connected. M 5:26 AM V VINOTH KUMAR has joined & will be ready to chat in just a minute. VINOTH KUMAR | Customer Service Hi there! this is Vinoth. How are you doing today? V 5:30 AM Good morning, Vinoth. I'm doing well enough. My simple-seeming issue seems a bit of a beast for you guys. 5:31 AM Sorry, VINOTH KUMAR’s connection dropped. A new associate will join the chat soon N Nilesh has joined & will be ready to chat in just a minute. Nilesh | Customer Service Hello, my name is Nilesh. I Hope you're doing good! N 5:32 AM Hello, Nilesh. Hope you're doing good too! 5:32 AM Nilesh | Customer Service I'm good, thanks Please allow me a moment while I look into your query... Thanks for waiting I can see your concern regarding website filter search issue N 5:36 AM thanks nilesh 5:37 AM Nilesh | Customer Service May I know if you are using any browser or application on your computer? N 5:39 AM i'm using chrome on my android phone, it's a blackberry keyone here, chatting with you, i'm on a raspberry pi, on firefox 5:39 AM Nilesh | Customer Service so you are trying it from your mobile, right? N 5:40 AM yes 5:40 AM Nilesh | Customer Service Okay Please allow me few minutes to search resolution for your issue N 5:41 AM sure 5:41 AM Nilesh | Customer Service Have you tried clearing cache, cookies on your browser? N 5:43 AM Are you saying the search works for you? I'll try that now. 5:43 AM Nilesh | Customer Service Yes, please try it once delete history, clear cache & cookies N 5:44 AM same issue :/ yuu can just use 'private browsing' mode on a browser to do things without history, cache, and cookies, you know. helps have less impact on users. 5:46 AM Nilesh | Customer Service These are the troubleshooting steps which we always suggest when such issue occurs let me work on other resolution In this case, I'll need to transfer you to our phone support In this case we need to fill form but there some issue and I'm unable to fill form so I'll need to transfer you to our phone team who will assist you on call N 5:54 AM my phone isn't ringing for some reason right now :( do you need me to sort it out to continue? 5:54 AM Nilesh | Customer Service In that case, I'd kindly request you to contact us after some time or try to search after some time N 5:56 AM honestly i have amnesia issues and might forget i'm pursuing this. are you or somebody able to stay on with me until the form issues are sorted out? 5:57 AM Nilesh | Customer Service I'm unable to fill form I'm contacting my lead for support N 6:00 AM thanks nilesh 6:01 AM Nilesh | Customer Service Please wait for few minutes I'll need 2 more minutes N 6:07 AM sure 6:07 AM Nilesh | Customer Service I'm still talking with my leader I appreciate your patience Thanks for waiting My leader also tried to fill form but there is some technical glitch, so they raise a ticket for this issue V555668145 This is ticket Id just for your reference N 6:11 AM thanks 6:11 AM Nilesh | Customer Service You will receive email regarding this within 48 hours out team will try to reply as soon as possible I hope this helps. Please feel free to let me know, if there is anything else I can help you with today? N 6:12 AM a ticket id is farther than I've gotten before :) thank you nilesh. I think that's it. I hope your form issues sort out. And I'll try to look at my phone's ring. 6:12 AM Nilesh | Customer Service sure Thank you for contacting Amazon. Have a good day ahead! N 6:13 AM have a good day ahead, nilesh 6:13 AM Nilesh | Customer Service Thanks N 6:13 AM Nilesh has left. Thanks for contacting Amazon!
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Undiscussed Horrific Abuse, One Victim of Many