On Thu, Oct 24, 2013 at 3:29 PM, Dan White <dwhite@olp.net> wrote:
there are a few scenarios where we "give up" information:
* Customer billing dispute, in which case we'll provide or confirm information that a customer already has printed on their bill, perhaps in
That's common sense before a bill is paid, or at least within a few fully paid billing cycles. Even beyond then, a small personal customer account in good standing could be taken care of with a few keystrokes and a word about not keeping things to ensure privacy, call it positive accomodation. So that's not really in question here.
* Trap and trace. This is triggered by a customer entering a star code on their POTS phone, which stores the caller information
The customer asked for that by punching in VSC *57 after the last call. And the average inter-call timeframe is likely never more than a week before last call becomes 2nd last. So that's not in question either.
(even if the caller attempted to block their information)
(People wrongly think VSC *67 shields them from things other than the callee's view of their end of a plain old POTS/cell line. Toll free numbers, programmed PBX trunks, etc are often set up differently in this regard.)
we only store CDR records of calls which cross tolls trunks (calls which leave our switch). Local on-switch calls are not billable, so we don't bother to store them. I assume this is standard policy for other small ILECs.
This is an interesting policy. I'd not bet on it being a universal thing, especially with the big regionals and with their history of billing for everything.
The same goes for the ISP (broadband) side of the house. We've been subpoenaed for information about who used what IP and when.
The Tor relay operators field a lot of what seem to be informal inquiries, a few subpoenas, and fewer orders and search warrants. Once Tor is explained as having no records, they go away. In that example of a provider not keeping records, there's not really a negative consequence other than time going through the process of showing that there are none. That can be troubling in some cases, but it's not really meant or directed at the provider.