Thank you. I noticed you're calling me Kenneth Fuller. My name is Karl Semich. The account must have been made fraudulently. On 10/3/23, BritBox <support@britbox.zendesk.com> wrote:
##- Please type your reply above this line -##
Your request 770652 has been updated. ----------------------------------------------
Lory T., Oct 3, 2023, 10:57 UTC
Hi Kenneth,
Thank you for being a part of the BritBox family. We are sorry to hear you want to cancel your subscription. We're here to assist you.
Upon checking, you created an account associated on this email address 0xloem@gmail.com on September 9, 2023. However, the account has no active subscription since the credit card on file was declined by our system.
As requested, we have canceled your subscription. There is no active subscription on file and rest assured no charges will be made on your account.
Need more help? You can visit the Help Center for more info or reply to this email.
Have a great day!
Customer Care Team
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BritBox: the streaming home of the best selection of unmissable British entertainment. ----------------------------------------------
Kenneth Fuller, Oct 1, 2023, 13:28 UTC
Re: Oh no, your payment has failed: I have never subscribed to this service.
Please forward all details of the subscription and cancel it.
On 10/1/23, BritBox <britbox@services.britbox.com> wrote:
There was a problem processing your subscription payment. Please act now to avoid losing your subscription.
Hi Kenneth,
There was a problem processing your payment.
Don't worry, we'll try again in a few days.
To keep your subscription to the biggest collection of premium British TV, you may need to update your payment details.
This is our fourth attempt. Please update your payment method as soon as you can to avoid any interruption to your subscription.
Sadly, if all our attempts are unsuccessful, your subscription will be cancelled.
If you need help, try our [step-by-step instructions](https://click.britbox.com/web-only/z/gn0jxzfx9?uid=79f0e40e-8718-4357-820d-812d398f4d5b&txnid=ff94e42a-8fcc-421b-8e72-edddfab76723&mid=de5ff7ef-4813-44fd-95fb-918c645a12c8&bsft_ek=2023-10-01T04%3A19%3A21Z&bsft_mime_type=text&bsft_tv=7&bsft_lx=2) and we're always just an [email](mailto:support@britbox.com) away.
Cheers,
The BritBox Team
BritBox
1120 Avenue of the Americas, NY NY 10036 [] To add additional comments, reply to this email.
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