On Thu, Aug 16, 2012 at 6:16 AM, groupstudytac groupstudytac <groupstudytac@gmail.com> wrote:

...

I get copyright notices from companies like Irdeto , saying that one of my customers IP is downloading unauthorized material using bittorent. I also have processes in place to handle such notices .

Can anyone share how he handles such notices in his ISP environment , i am ready to adapt some valid steps to improve the existing process.

Or should i just ignore such messages ?

If you're in the U.S., the process for handling these notices is prescribed by law, specifically the Digital Millennium Copyright Act (search: DMCA takedown notice). It details what the infringement notice must include in order to be actionable and what steps the ISP must take on receipt of an actionable notice. It also prescribes procedures for the alleged infringer to object and for the ISP to restore the material following an objection.

Follow the procedures described in the law to retain your immunity as an ISP. Consult a local lawyer if you don't find them sufficiently obvious.

The thing that muddies this is that, as I understand it, the notice was not for takedown (i.e. there is not an allegation that they are *hosting* infringing material) - it is a notice that one of their users *downloaded* copyrighted material (IP, do I have that right?) This is part of the RIAA's "graduated response" program, to which several major ISPs, including AT&T, Verizon, and Comcast, have agreed. Basically, the accuser contacts the ISP, and the ISP sends a warning (a "copyright alert") to their user (without giving up the user to the accuser). If the same user is accused subsequently, they get another, sterner warning. In total there is a series of six warnings, with "mitigation measures" accompanying the fifth and sixth warning. If I were counseling an ISP - whether one that was part of the agreement, or not - I would say that the first order is to *put your policy around copyright alerts in writing* - asap - and make it as specific as possible - and then *ALWAYS FOLLOW IT EVERY SINGLE TIME*. It almost (I say almost) doesn't matter what the policy is so long as it's reasonable, but it matters that it be followed to the letter every time, no exceptions. And, if you are an ISP that isn't part of the agreement with the RIAA, it's still not a bad idea to structure your policy to follow the six "copyright alert" structure, because there is some precedent there, and then you come off looking like you are trying to do the right thing, which will make you a less easy target. These two articles give a pretty good explanation of the deal: https://www.eff.org/deeplinks/2012/03/graduated-response-deal-steamrollers-t... http://arstechnica.com/tech-policy/2011/07/major-isps-agree-to-six-strikes-c... Anne Anne P. Mitchell, Esq CEO/President Institute for Social Internet Public Policy http://www.ISIPP.com Member, Cal. Bar Cyberspace Law Committee ISIPP Email Accreditation: http://www.SuretyMail.com ----- End forwarded message ----- -- Eugen* Leitl <a href="http://leitl.org">leitl</a> http://leitl.org ______________________________________________________________ ICBM: 48.07100, 11.36820 http://www.ativel.com http://postbiota.org 8B29F6BE: 099D 78BA 2FD3 B014 B08A 7779 75B0 2443 8B29 F6BE