Thank you for your inquiry to Abuse@Microsoft.com Your e-mail was received on Sun, Jan 7, 2001 at 4:25 PM and will be handled personally by one of our Customer Service Representatives within 12 hours. Our Customer Service Representatives can answer general policy questions, validate your support eligibility, or refer you to the appropriate phone, e-mail, or Web resource. To explore online support options, please visit http://support.microsoft.com/directory/default.asp. Thank you, Microsoft Product Support Services