17 Dec
2003
17 Dec
'03
11:17 p.m.
At 02:12 AM 7/19/96 -0500, snow wrote:
It is my understanding that billing is one of the biggest headaches and expenses for a phone company. Going to a flat rate would solve a decent amount of that wouldn't it?
I've heard it claimed that billing and customer service is half of their costs, at least. If that's the case, then "flat rate" billing can't be far behind. Prodded by "free" Internet phone, they can't avoid it for much longer. Jim Bell jimbell@pacifier.com