Adam writes: As far as your opinions of our business, well, I'm really uninterested in getting into a pissing match with you. The reality is that customers and investors give us money tp produce privacy tools, and they, not you, are the ones I need to keep happy.
The reality is that people like may and lists like this one that may help your customers and investors understand what they are and aren't getting. For example, your investors probably don't realize that you can't use zks tools for more than x% (I'm guessing 45%) of the us consumer market right off the bat because of self-imposed operating restrictions of your products (if you're not fully compatible with aol mail and web browsing, you're missing much of your usa market...btw >85% of aol users use the internal aol browser not an external browser so I doubt they will figure out how to download let alone launch an external browser and follow your arcane load/unload/re-load aol usage instructions.) plus investors probably aren't aware that limiting outlook support to 'internet only' mode cuts your outlook customer base quite a bit (I haven't seen the latest figures, but I believe a large group of outlook users configure their software for corporate/workgroup mode.) and investors probably don't realize how complex (in my opinion) the software is to set up and operate -- I'm disappointed that you've not released usage figures that I could find easily on your website (both downloads and average customer lifespan for the standard or premium products)...are people rushing to use the products? oh, and a minor point, but how much further have you cut your market share by focusing only on w2k, w98 and wme? You should correct me if I've mis-analyzed the info provided on the zks website. Anyway I don't like criticizing products per se (every products has weaknesses), but I do think criticisms lead to more aware investors/customers and perhaps even better products in the future. So in a sense it's helpful to listen to commentary from may or lists like this one.