Getting the wrong number: That can happen if you're in a PBX with a separate outgoing and incoming trunk group. Particularly if your incoming number is a Direct Inward Dialing (DID) number, which means that people in the Outside World can call right to your desk by dialing (area code +) 7-digits. There is no facility on most PBXs to have DID numbers or other station directory numbers follow outgoing calls, though you might have a call accounting system hooked up to provide information to your company about which extensions are making which outside calls; but again, that's entirely within your own system. If you do have an outgoing trunk group, I would advise setting it up so that incoming calls on that group at least ring to the receptionist's console, and then give out those numbers to company folks who might have reason to need a way to get through in a pinch if everything else is down. Also the outgoing group will be regular loop- or ground-start trunks, and as a last-ditch backup you can terminate them on single-line jacks for use with emergency phones in case of a system crash or an extended power failure. You can also use the outgoing group to provide night service, where calls to various lines in that group would ring to specified extensions in the areas where people may be working after hours. -gg