26 Nov
2001
26 Nov
'01
8:29 p.m.
At 08:15 AM 11/26/2001 -0800, David Honig wrote, quoting me:
Reputation capital is more valuable a term when describing traits that are less subjective. When dealing with an online ecash bank, you may want truthfulness and reliability and good customer service (for example), which are less subjective than "interesting political opinions."
But what counts as "good customer service" varies by culture and person, much like whether WSJ publication helps or hurts.
True, in part, but it's far less subjective. We can measure GCS by time-to-answer-phone, number-of-busy-signals, etc. Other metrics, like is-your-bank-account-available-or-not, are even less subjective. -Declan