http://www.ld.com/cbd/archive/1997/04(April)/30-Apr-1997/58sol008.htm Commerce Business Daily, April 30, 1997 Drug Enforcement Administration, Office of Acquisition Management, 700 Army Navy Drive, Arlington, Virginia 22202 58 -- SOURCES SOUGHT -- TELEPHONE MONITORING DEVICE SOL 97-SP0453 POC Yolanda Jordan, Purchasing Agent, (202) 307-7805 The Drug Enforcement Administration (DEA) is seeking to identify qualified sources to provide a telephone data recording system which will provide management with the following: 1) provides for centralized management; 2) has synchronized agent directories; 3) multiple leveled and layered, user profile security; 4) a strategic framework to support future functionality 5) easy-to-use for users; 6) automate and simplify the entire monitoring process of voice and data; 7) provide an objective approach to personnel evaluation and analysis; 8) provide insight into the effectiveness of the software applications and hardware systems being used by employees; 9) provide a training tool for employees, classroom environments and peer group sessions; 10) provide a means for fraud detection; 11) work in oracle local area network. this system shall perform on-line evaluation, product data, analysis/report of telephone conversations and customer account screens across a wide area network. This information will also need to provide storage for data for three to six months. This announcement is not a Request for Proposal or Request for Quotation. there is no solicitation/RFQ available. We request that interested sources submit a capability statement that clearly identifies their capabilities by May 27, 1997 to U.S. Department of Justice, Drug Enforcement Administration, 700 Army Navy Drive, Arlington, VA 22202, Attn: Yolanda Jordan. Any questions should be directed to Ms. Yolanda Jordan at 202-307-7805. DEA does not intend to award a contact on the basis of this request for information or otherwise pay for the information solicited.