I apologize if this is off topic. I received free one month trial in July from Netcom and in mid July I canceled my account with Netcom due to lousy customer service. When I called I was treated rudely because of canceling netcom. I called again the next day and the person who answered the phone apologized me for the behaviour of the previous employee and I was told my account will be canceled. Low and behold come July I got my credit card statement and netcom had billed me. I promtly called them and was assured that my account would be cancelled. Come September I was billed again for August and September. Once again I called and she assured me it would be cancelled. Again, it was not. Come October they still billed me. In my November statement they are still billing me. I prefer L.A. Better Business Bureau and District Attorney emails and physical addresses. Someone please help me!!!!! Thank You