Competitive Intelligence "From Black Ops to Boardrooms- How Businesses Gather, Analyze, and use Information to Succeed in the Global Marketplace." ISBN 0-684-81074-3 Simon and Schuster ($24.00) Preface: Being a Hero and not a Bum Part One: What is Competitive Intelligence? 1.) The Rise of Competitive Intelligence 2.) What Competitive Intelligence can do for your company: Information vs Intelligence 3.) Why most managers are still stuck in the information age Part Two: Real-World Competitive Intelligence 4.) The Intelligence Cycle 5.) Planning and Direction 6.) Collection 7.) Analysis 8.) Dissemination 9.) Mergers and Acquistions 10.) Benchmarking and Competitive Intelligence 11.) How the Japanese Perform Competitive Intelligence 12.) Competitive Intelligence in other Countries 13.) Building a Competitive Intelligence System Part Three: Issues, Opportunities, and the Future 14.) Justifying the cost of Competitive Intelligence 15.) Using Competitive Intelligence in the European Union 16.) Ethics 17.) The New Gatekeepers 18.) Why the U.S. Government must get involved in Competitive Intelligence 19.) Competitive Intelligence-The Next Generation Glossary of Competitive Intelligence