As near as I can tell, there are spotty instances of the behavior Lucky describes, but it is becoming more common, especially wrt required ID. I must say that I've had some absolutely amazingly bad experiences with banks in Asia, Mexico and Central America, so I'm a skeptic when it comes to assuming that non-US banks are light years better. Although I have no direct experience of European banking, I do know that the European banking industry, taken as a whole, is substantially behind the US banking industry in automation and efficiency. Most of the irritation that I hear reported about US banks is the result of pushing customers too hard to change expensive banking habits or erecting policies that eliminate money-losing practices without regard to their impact on customer goodwill. At First Interstate recently, I had to make a withdrawal from the teller, as the ATM was broken. Their policy _does_ reqiure a "counter check", and normally they charge, but when I explained that the ATM was kaput they did it for free. It is _much_ cheaper for them if you use the ATM, and this kind of policy is designed to encourage you to do this. It's the kind of thing that the market will sort out nicely -- if it irritates people and loses them money more than it saves them money, they will stop doing it. Remember, the US has an absolutely fantastic amount of competition wrt banking services, especially when compared to other countries.